Looks like the warband bank gold issue is still not on the radar. RIP.
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I lost all of my Timewarped Badges (36990 of them) the day the Timewalking event started, submitted a ticket, got told that because I submitted a Customer Service ticket instead of a Bug Report, they couldn’t do anything. I have submitted a bug report, have gotten no comment on the forums regarding it. They supposedly have a TON of stuff for the currency in the upcoming anniversary event, and I now am certain I’m never getting all those badges I worked for back in time.
This is the worst customer service I’ve seen from a company this big, ever. If I wasn’t playing on a gifted year subscription, I’d be ending my subscription for sure over this… it isn’t how a AAA company deals with customers they care about
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Hello? Blizzard? Anyone?
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I could not agree more.
I am on the verge of it here. I know it might sound ridiculous, so I’m going to point something out before saying it, but I had bought 3 tokens to sell for gold before the xpac went live, I knew that the price was going to be high before and low after launch, so, I had 1million of that gold just from tokens that I had bought in that same week, or $60, it maybe a small claims issue, but the point is the same, this is literally the same as money being stolen, so, this is lawsuit worthy when you look at how many people have bought tokens vs how many have had issues, which, most of the time, for every 1 that speaks out there are another 5-10 that don’t say anything. Blizzard isn’t doing anything about this, and I don’t think they will until they are pressured, which IS NOT how this should work. They should be jumping on helping the people that support their game, not diminishing the impact that THEIR mess up has caused.
Thats crazy man, sorry to hear that. I hope that they didn’t tell you that, “If you are a good player you’ll get it back.” or whatever the GM said to me. Because that sent me over the edge.
That was a great idea to check TSM, I didn’t even think to do that! I’m going to have to look back in the ledger and see that as well! I’m sorry you lost all that gold man.
HOLY CRAP DUDE?! What that one GM said to me was bad, but them trying to SILENCE you by threatening to BAN your account for terms violation?! That is the type of thing that launches Class Action Lawsuits right there!
I know EXACTLY how you feel man. The first thing I thought when it happened was, no problem, Blizzard GMs fix things like this IMMEDIATELY, and then they basically told me to bug off. I was BLOWN AWAY. So, I thought, well maybe that GM was having a bad day and didn’t feel like dealing with it. So, when I put another ticket in, and they basically said that they weren’t going to do anything about it and that it has to be addressed by someone outside of their department, NOT that they were going to forward the issue, not that they were going to speak to someone at development, No they were NOT going to DO ANYTHING. It’s insane, they need to fix their staffing RIGHT NOW.
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Support kept telling me only developer’s could help. So I asked how do I contact a developer, they said bug report and bug report forums. But the developer’s are radio silent here. FeelsBadMan
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The warband bank is a joke. I can intermittently access it and then if I swap to a different toon, no access at all. This should have been an easy implementation in the game, but instead of it working like a personal guild bank, it just doesn’t work. Thankfully due to other posts I’ve seen about gold disappearing, I have refrained from putting gold in. I’m so sorry this happened to you and Blizzard really needs to step up it’s customer support. The ChatGPT responses are NOT ok for a game we pay monthly to subscribe to. I used to love this game and the company, but the lack of support and just lack of caring from the company itself as of late really leaves a bad taste in my mouth.
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le sigh, bump
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Blizzard, please.
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Thank you very much for saying so. You are 100% correct, it is not okay for the support to respond in that manner.
I’m very glad that you saw these posts and were aware to not put your gold into the bank! I wish that I could have had the acknowledge before as well 
Seriously. Can we get some level of acknowledgement here. I put in another ticket and another bug report in game, the ticket got a response of. “We don’t have the ability to give players items or gold” I hadn’t asked if they could, I just wanted to know if anything was being done about this issue. So I thought that was kind of interesting saying that.
WE NEED A BLUE POST OVER HERE DAMNIT!
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… Seriously? I knew Blizzard had given up all responsibility to push as much marketing and shilling as possible outside of “dev time”, but this?
What the actual hell?
This is Company-Sanctioned Sabotage, essentially.
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Its weird to me that the in game Customer Service system apparently lacks the ability to restore stuff that disappears like this… like, people are going to address them with these issues, as these are customer service issues. We expect to hear back when these issues happen and figure out solutions. Leaving it to a bug report that had NO response is a terrible design… you expect people to just hope that Blizzard will one day fix their mistake and give you back what their system stole from you is atrocious… Its been over a week and I’ve yet to hear if I’m ever going to get my Timewarped Badges they stole from me back…
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BLIZZARD, HELLO?
PLEASE SOMEBODY HEAR US, THIS IS GETTING REALLY OUT OF HAND.
People buying gold from tokens with real money then the gold disappearing from the game? That’s lawsuit worthy.
You guys need to deal with this, and the sooner the better.
Come on people…
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Another day, another bump.
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Come on Blizzard, please.
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EU player here. This happened to me and I lost 300k gold. My bank had 380k total. The first time I tried to withdraw the gold through the warband bank there was no reaction from the bank so I thought I was just lagging. Repeated this 3-4 times and then I got disconnected, when I got back my gold was gone and I had 80k left. I seen another comment say this is exactly what happened to them regarding the no bank reaction and disconnection so maybe these set of events are key to investigating why it happens?
Did the usual stuff, opened a ticket then reported a bug. They said a developer will review it but I don’t have any hope that they will. Would be awesome if we could raise more awareness of this issue by posting it on reddit or making someone in the wow streaming community aware of it.
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Remember back when you’d open a ticket and get a whisper from some roleplaying GM that very clearly loved their job? Remember feeling like you had an advocate in the game you pay a subscription each month for?
I’ve had items restored. Currency restored. I’m sure if I could see all of my tickets, there were some pretty outlandish requests that, somehow, the old GMs were able to pull off, but not now. Did you accidentally buy a duplicate item? We can’t help you. Screw yourself in some way that wasted hours of playtime/resources? We can’t help you. Find a bug in our game that numerous people have already reported? Have you tried contacting your local tech support?
This guild bank thing is just the icing on the cake, and probably the most obvious example of where we currently are in terms of Blizzard as a company. This is Microsoft now, and you’re going to love it. I don’t think they’ve realized that this isn’t free to play (YET), and maybe that’s why they do not understand the desire to have support for a product you actively pay for?
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WHAT? THIS IS WILD!! Absolutely not okay! I miss when we had real GMs.
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Oh I definitely member’
I got hacked back in 2006 and a real-life human being GM personally whispered me and walked me thru the process/next steps, he hooked me up and got me back to normal in no time
If the same thing happened today - in 2024 - I would probably get… an automated/auto-generated email and my ticket (incorrectly) marked as “Resolved” 
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Some of the GM responses have been very bot like, which goes against Blizzard’s anti-bot policy.
The least Blizzard can do is make an auto response that reads “Sucks to be you” and close it.
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Try creating a thread in the Customer Support forum, you’ll probably have better luck getting a CS rep to respond there.
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