I killed Balnazzar on two different subscriptions on my single battleNet account in order to ensure both of my subscriptions got a level 85 MOP boost.
I received the MOP character boost on one account, but not the other.
Based on the wording of the MOP boost post (quoted below), this should qualify as one boost being added for each WOW seperate sub account I killed Balnazzar on.
“Only one Level 85 Character Boost (Progression) will be granted per active World of Warcraft Subscription or Game Time account.”
Has anyone experienced the same issue, and what was your resolution? My ticket to Blizzard advised me to post on the forums as this wasn’t something the Game Master could assist with.
I have double checked that I got a kill on both accounts, and even provided logs through to the team as part of my ticket as proof.
I had made a post about this yesterday. It seems they rug pulled a lot of us, 1 person said their gm said it was a known issue even my first response said yes it was 1 per paid subscription and i’ve had 3 replies since which are saying no that’s not the case. I feel like they either lied to us or don’t want to do their jobs and provide the boost. I can just pay the 40$ to upgrade to epic and get my second boost that way but I dont know why I should have to pay another 40$ to get the boost I was promised.
Or…just maybe…there are issues going on with the launch? Lol. Touch grass, relax for a bit. They have already stated there are issues with boosts causing “internal error” message. They know there are problems and they’ll work on it. They didn’t commit fraud here
Making some crazy assumptions and you have me rolling. I appreciate you, friend.
Edit: My boost doesn’t work either for reference. I am just chilling and playing other things until they fix it.
I’m fine with them admitting they have issues going on but them just lying to my face after one rep says yes it is exactly how we said it was rather than just saying “yes we are aware there are some problems with the second granted boost” is frustrating and I wouldn’t be spam replying to the ticket.
Like how does a billion dollar company have the worst customer service i’ve ever experienced.
It’s because their CS is basically nonexistent at this point. Afaik it was outsourced to another company/branch so you’re probably just getting generic copy pasta responses. Hopefully they get it fixed for those affected soon though because if you are paying for the accounts, you should be getting a boost for each account.
Because they probably pay them minimum wage and tell them not to give out actual answers. The only thing they are trained to do is repeat what was said. You’re putting too much into someone in CS telling you that. They’re not a billion dollar company because every makes $100k/year.
They are more than likely overwhelmed with the amount of tickets due to the issues. They have like 5 people in CS and I’m sure they’re graded on ticket response so they’re just blasting through them to keep their job.
There are always problems and they resolve them within a few days. Be patient.
I also have multiple paid subscriptions with Balnazzar kills and only received one boost. Hope they fix this because I wasted the first boost thinking I had multiple available.
Same issue here. Three subscriptions with Balnazzar kills because the post they originally had said active WoW accounts. I can confirm a guild mate of mine successfully received a boost on two accounts that he did the kill on under one battle.net account. Screenshots to prove it to me because I thought he was trolling me after all these posts.
We are aware of an issue with the Season of Discovery Progression Character Boost promotion, where players that defeated Dreadlord Balnazaar on multiple WoW accounts only received a single boost. We have started grants to correct this and deliver the additional boosts to impacted players, which we expect to be completed within the next few days.
I also didn’t get my second boost on my second WoW account (I have two linked to the same Bnet). I had multiple interactions battling with GMs via customer support all claiming you aren’t supposed to get multiple boosts, or that you can only get one per battle.net account (even though the original post clearly says per active WoW Subscription).
Hoping I am able to get my second boost over the next few days. I had a bunch of guildies receive their second boost yesterday. At least I am glad to see that the issue is known and hopefully they are fixing it.
Then why the hell is your help desk techs saying this crap?
Dear Brian,
Issue ID: #105271006
Your ticket has received the following response:
Greetings Brian,
I have taken a look at your request and as I understand you are missing some Character Boosts in Mists of Pandaria from Defeating Balnazzar. Let´s see.
This can be confusing indeed as it is written confusing but there is only one of this special Character Boosts per Battle.net account regardless of how many active WoW Account a Battle.net Account has. We understand that this is not the answer you were expecting and would like to thank you for your understanding.
In the future, should you have any further matters for our keen eyes, please do not hesitate to open a new ticket, and we will assist as soon as possible.
Stay safe in Azeroth.
Game Master Qaqenich
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