Since we do not allow discussion of disciplinary actions on the forums, I’m going to close this topic. However, I did want to provide some insight into the process that your account and your tickets have gone through.
To be clear, the suspension you initially encountered in October was not automated. A human did review the action taken. However, when you appealed the suspension a second look gave them reason to reconsider it and the decision was made to lift the suspension.
Then, earlier this month we announced a change in policy:
https://worldofwarcraft.com/news/23558957/
A week or so later, an email was sent to you in order to warn you about this policy update.
Following that warning, it appears as though the behavior was ongoing and so the account was suspended.
Upon your appeal of this new suspension, the information was reviewed once more by multiple individuals. The initial information was found to be accurate so your appeal was declined.
I’m sorry, but we will not be able to assist with this further over the forums.