I am one of many old players that invited a friend to play the game a couple of weeks before Recruit a Friend went live, then found that when it went live, I could not take advantages of the benefits.
This is my 3rd post on this topic, due to the fact that the original two were debating a mechanic that didn’t exist. I thought there was a 7 day grace period, but truth is, ALL accounts active with active subscriptions at the moment RaF went live were immediately ineligible. There are only 2 parameters for eligibility. Account started within 7 days, and no active subscription within 24 months.
There is NO grace period. No exceptions, no returns.
I see this as a customer service issue, and feel it alienates both new subscribers who just signed up for WOW as well as the loyal players who invited them to come and play. The purpose of this post is to ask Blizzard to reexamine the issue, and provide a work around for all new accounts in the first month when Recruit a Friend went live, due to the fact that this program was part of the 8.2.5 patch released 9/25/19, and no actual date for going live was announced. I’m also asking Blizzard to take care of their very frustrated customers who are effected by this issue.
Would love to hear from others affected by this decision, as nothing changes if we remain silent.
In so confused by this. You “got a friend” to subscribe before the RaF went live, and you’re mad that you don’t get the rewards for a program that wasn’t there? Did blizz say that they would let people in from the month before the program existed?
No, but there is precedent from the old Recruit a Friend program, which allowed 30 days to link accounts. We are interacting with a business, who takes a subscription fee monthly that is substantial.
Seems you aren’t affected by the issue anyway. Appreciate your perspective though.
Customer Support does not make those decisions, the Devs do. The SFAs in the Customer Support forum are not liaisons with the Devs. If you want it changed, you need to post in General Discussion, not Customer Support.
Edit:
It’s been moved.
Personally I was surprised too that it was only one week and not the 30 days it was previously.
I originally posted in General, then moved it to Customer Support, as was suggested above. Apologies, this is literally my 3rd forum post in 14 years, and not overly familiar with the process.
Who are these Devs you speak of?
And the week is how long the account can exist, not how long you have to link accounts. Did we not have 30 days to link accounts before?
With the new program, there appears to be no grace period at all. If one’s friend actually paid the first subscription fee before the program went live, both players are ineligible to link accounts.
Everyone can have up to 8 WoW accounts on their bnet and each one has their own individual creation date. If you really want to benefit from RAF, open another on your account, they cost nothing anymore since you don’t pay for the initial base game.
Most stores do exactly that. To avoid the customer returning and then buying it at the sale price.
Not trying to sell anything, honestly trying to have a conversation and get something done. Trying to navigate a system I am unused to. Updating the conversation as I get new information. Not sure how this qualifies as spam, which is usually defined as sending someone unsolicited email. It’s a public forum? Look or don’t look, it’s up to you?
Again, I am hearing from a lot of people saying. “I’m not affected, why should I care?” I appreciate your perspectives, but wondering if other’s having the same issue feel the same way I do.
At this point, and this is speculation on my part, I think most of the people that post on these forums either don’t have any issues with it or they just RaF a second account for the rewards.
You’re right I’m not affected, because I waited until after the program existed to use it.
I feel like this is a problem akin to the character transfer where you can’t run dungeons for 24 hours. People assumed that they’d be able to do something without finding out for sure if they could.
