OK so for anyone with this issue, just complete a daily tome quest and all the ‘queued’ tomes will redeem after the daily tome. This seems like a bug on their side, they need to implement some sort of ‘tome inventory’ to go and use these.
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I had initially been offered the XP choice from tomes, but at some point it stopped without any in-game indication that something went wrong. When later opening the app I was greeted with the message “Unclaimed Items: Some missing items were added to your account. You will receive: Modest Tome.”
Completing a tome quest did not resolve this issue, but uninstalling/reinstalling did. I got the same message as before when logging in, but later went through several tomes of XP choices. New tomes seem to work upon receipt now, as of v2.8.0 Android.
Bumping this thread too, having the same problem with a purchase. Game crashed during the purchase, only the gold was credited with no way to get the XP Tomes.
Customer Service only sends automated responses that have nothing to do with the problem.
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Delete the app off your phone/device and reinstall. All my stuff caught back up and jumped my collection level a bunch.
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Same issue. I also completed all of the daily tomes and never got any of them. All tomes disappear now. Please halp.
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Same issue here I’ve opened so many tomes and received nothing, hoping it gets fixed soon and receive all the many missing tomes I’ve opened and got nothing…
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they really do not seem to care if you get anything, they just care about your money. I bought a Blackrock vault pack which included 10* baron & 10* SAFE pilot among a few other things and didn`t get anything and when i opened a ticket and sent proof of purchase, i got an automated reply copied from the support page and that was that. My ticket answered, case closed, no product…
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Do not buy from this company. Their customer service is either given no ability to sort these problems by management, or forced not to.
Just lost a tome to a bug where a menu popped up right as I clicked the tome from a heroic. No tome to claim anymore.
Imagine charging money for tomes when they bug out like this. Can’t imagine actually spending money and then having it happen, why’s that not theft when they don’t give it to you? Insane
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Necroed thread because necroed bug. Since at least Mar 14 tomes have not activated. Completing a daily quest, logging out of my account, clearing cache/data, uninstalling, all have had no effect. “You will receive: Multiple Unclaimed Tomes.”
v. 4.20.0 Android
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I have the same issue since 2 days. Tried logging out of all devices, completing a daily, buying a tome from shop. I have almost 10+ tomes pending. Everytime I log there is that pop up stating u have unclaimed rewards but clicking okay does nothing. Ticket response was useless. Anyone got this fixed?
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I have been unable to collect any Tomes or rewards for the past couple days.
The ticket support is non-existent and provides a bunch of AI-generated non-related responses.
Makes no sense continuing to play this game if I cant progress.
It was fun while it lasted.
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Blizzard saw their ugly actions by having Support answer this problem in a coppy plase.
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Got the same issue…
Tried relogging.
Tried reinstalling.
Tried installing on other divice.
All for nothing.
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Hi,
I have the same problem after the last update.
I have iPhone 12 and I already tried restarting the game, rebooting the phone and complete uninstall and reinstall the app but none of that works.
I can still see that I have unclaimed tomes when I start the game but I cannot get them. Also the newly get tomes are lost.
Please fix this issue as it is super annoying and I don’t want to even play the game in this state.
Thanks!
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I have tried just about everything but it seems like a server side issue.
Uninstalled/Reinstalled multiple times, logged out of all devices multiple times, downloaded on different mobile, cleared cache and uninstalled/Reinstalled after rebooting the phone, tried completing quests but lost the tomes, purchased 60g tomes which also disappeared, all guild reward tomes have disappeared. Gold and cores seem to work just not the tomes. I’m missing almost 15++ tomes. Anyone who got thia fixed recently please share.
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After losing about 18+ tomes (including all guild reward tomes), I’ve decided to uninstall the game. Too many bugs and zero response.
I’m just a F2P player, so I know I wont be missed. Best of luck to everyone.
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Fix this Blizzard it’s been a week almost.
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Same problem here. IOS iPhone 11. Latest version. Even tried uninstalling and reinstalling. Nothing helps.
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i mean they dont even reply on our tickets i am waiting already 40 plus hours and still nothing i really love the game but they make it unplayable…i got same problem as you guys and whatever i do whenever i presss that button, nothing… just disappears and tomes never show up
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