Dungeon run stuck, unable to resume, claim rewards or start a new run

Bug Report
1

In addition to a description of the bug you are reporting, please provide:

  • Device Type: IPhone
  • Device Model: 13
  • Device Operating System:
  • Warcraft Rumble App Version: 2.7

Stuck in my current dungeon run for days now, tried re-logging etc. Gives an error on claim rewards, and no option to reset dungeon run.

2

После завершения подземелья и получения наград он показывает, что подземелье было завершено на этапе 1, и вам нужно получить награды. Но я не могу получить награды и пишет, что подземелье не завершено. Выдает ошибку . Не могу запустить новое подземелье
Тип устройства: IPhone 11

3

Device Type: Samsung
Device Model: Galaxy A53

Something went wrong when claiming the dungeon reward.
2.1.0.77414/77658

I cant claim the reward nor start a new run. Been like this for 2-3 days. Stuck with Tirion Fordring.

4

Hey Archimus!

I don’t know if your problem is the same or just a similar one, but other players have opened topics about it. Check those as well, I told them about the “fix” I had for when it happened to me, try it please, might help you, too. If not, I’d suggest you also open a ticket because maybe you also had different circumstances for which the error occured for you. :slight_smile:

Check the post " Failure to claim reward from event dungeon" posted by Kellfour. I hope those answers help you as well!

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