Known Technical Support Issues - Updated on Febuary 23, 2020

Can’t Access Reforged Mode
This error message is caused by different issues. If you are having problems turning on reforged modes, here are the most common causes for this error:

  • Not having the Reforged version of the game purchased, which you can check for here.
  • Not meeting the system requirements. You may still be able to launch the game, but to prevent massive instability the game will not allow you to turn on HD textures.
  • The local game client isn’t pulling updated information from our servers. Typically a password reset should force both the servers and the local game client to refresh the account data.
  • Controlled Folder Access blocking the app from reading/writing data to some folders.

If these suggestions do not resolve the issue, you need to create your own thread or contact support to try to find the account you made the purchase on.

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