It seems the SC2 server for the US has been restored and I can fully access all the other commanders like Abathur or Alarak I purchased, but Kerrigan’s level is fixed at 5 and can’t play with all master power and max level abilities even if I’ve already unlocked them all just except for the 3rd prestige. The game says that I can’t go higher level until I make purchase of her, but what purchase? Kerrigan is a completely free to play commander like Raynor and Artanis, and if anything, I already bought all SC2 campaign set only except for nova packs. This is truly ridiculous and driving me crazy! Please help!
Which server are you on? I played on Americas yesterday and noted that trying to start a game, you get that message of can’t find the game server. But that eventually cleared up. I noticed “the first 3” were NOT capped (although I didn’t try to play as them), so I don’t think there should be any issues.
If so, then that is indeed a bug. Specifically a server side bug. Only thing we can do is “hurry up and wait” for them to fix it.
Yes exactly as you say, there’s nothing I can do in my side about it. I matched with an user as Artanis who played with master level without any problem and he said he had no level reset problem or something after the entire shutdown issue yesterday. I think this problem is happening to only some users other than the all in the US server, but anyway this is really annoying because I always enjoy playing Kerrigan so well. I wrote this post so maybe the Blizzard support team would realize the issue and fix it as soon as possible.
My Raynor, Kerrigan and Artanis are level capped at 5
And said need to purchase to level up.
VEry confuse of the bug