The Mac Technical Support forum is intended to provide a space for StarCraft II players to discuss and troubleshoot technical issues together.
Please visit our Knowledge Center for possible resolutions and workarounds for common issues.
If you wish to contact our Support team directly, you may do so here:
Contact Blizzard Support – You can track all your communication with Customer Support through your Battle.net account.
Please keep all posts on topic. This includes technical issues, advice, and discussions related to technical support.
Bug reports should be submitted to the Bug Report forums. Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums.
When seeking advice or discussing an issue, please create your own thread unless a topic for the issue already exists.
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Do not hijack threads with a new topic. Posting an issue that is similar but ultimately different from the original topic may result in your post being overlooked or the original issue being derailed.
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Use a subject line that clearly summarizes your issue, including the version of the game you’re using (Classic, Mainline, PTR, etc.). Vague titles like “I need help!” or “Can’t play no matter what” make your issue more difficult to resolve.
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While we understand that dealing with technical problems can be frustrating, posting in an abusive or disparaging manner will not be tolerated. Our goal is to maintain a constructive environment where players can support one another.
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Do not post direct contact information for other companies. You may link to official websites where contact info is available, but do not post the contact details directly on the forum.
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To provide feedback on a ticket or Customer Support response you’ve received, please use the survey system available in-game or in your online ticket.
We hope this forum continues to be a helpful resource where users can quickly find solutions to their technical issues. To support this goal, we ask that all users follow the forum guidelines when participating in discussions.
Search Function
The new search function at the top of the StarCraft II community site is extremely robust. Please be sure to use it to look for similar topics, blog posts, or web pages that may contain the answer before creating your forum topic. Making a new thread on an existing subject will likely result in your thread being deleted. If you continue to repost it you’re likely to have your posting privileges suspended for spamming.
Forum Guidelines
The forums are here to provide you with a friendly environment with your fellow players. Community forums work best when participants treat their fellow posters with respect and courtesy. Therefore, we ask that you take the time to read through the forum Code of Conduct before posting.
Here’s a few common courtesy guidelines to follow:
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The StarCraft II forums are for discussion of topics directly related to StarCraft II. The forums here are specifically to discuss the game and related topics. Any topics not related to StarCraft II, Battle.net or Blizzard are subject to deletion.
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Don’t post in all capital letters, use a misleading title, excessive punctuation, non-standard symbols, etc. While everyone wants their posts read, we ask you to refrain from using these types of tactics in order to bring more people to your thread. Let your post stand on its own merit. Threads violating this guideline are subject to deletion.
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Using the words Blizzard, Blue, or any community team members name in a thread topic is frowned upon. Everyone would like Blizzard to read and acknowledge his or her post, and we understand that. However, use of such words in the topic does not help that come to pass. Please make your thread title relevant to the post subject. Threads violating this guideline are subject to deletion.
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Posting “First” or IBTL constitutes as spamming. You will be suspended if you create a post that is intended to call out that you achieved a specific reply number in a thread. This is considered spamming. Posting IBTL (in before the lock) is not helpful and if you feel a thread should be moderated please use the rating button to do so.
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Do not bump posts. The act of posting simply to bump a thread is considered spamming. This also includes bumping very old threads for no reason (called ‘necro bumping’ or ‘necroing’).
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Petition posts are frowned upon. These are discussion forums, and as such we ask that you hold discussions. Creating a thread to ask for replies as votes is not a discussion. Threads violating this guideline are subject to deletion.
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Do not post about locked or deleted threads. Posts that are moderated have a reason behind the moderation. It’s up to you to read the forum code of conduct and these guidelines to determine what you did wrong, learn from your mistake, and attempt to post again without breaking any rules.
We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.