What can I do to fix it?
If there are more than four players, you are limited to four skins to select. Otherwise there are too many assets that have to be preloaded before the match starts.
On the Skins tab, select the skin and then add it to one of the four slots in the lower-right.
Usually, it’s the team games that they don’t all show up in. In 4v4 you can only pick a couple units to have the skins from what I remember from the last War Chest in 2020. Good thing I bought that one, no one Knew at the time, that, sadly there would be no more War Chests.
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