No, morgwai, me suggesting that is not impolite, it’s reality.
Not everyone who comes to the forums knows how Bliz operates internally, and you know that. And thanks to your post above, some may be erroneously convinced that Support does fix bugs.
First, that is not Support’s job, there is a separate team responsible for collecting reports and passing them on.
Second, with how long these problems have been going on, there have already been many unnecessary tickets sent in about them. Support doesn’t need to pass it on because, Bliz is already well aware of the current problems. Therefore, there’s no need for tickets about it.
Please, morqwai, don’t be making things up to conveniently fit your narrative. There’s been lots of complaining about it, and, again, you know that. You’ve been posting in, and linking to, multiple threads complaining about the issue. So no, it’s not a matter of you explaining “basics” to me. It’s a matter of you attempting to distort reality.
As for priority, SC2 has a very low priority compared to all the actively developed games. There aren’t any dedicated SC2 teams anymore. So when SC2 has issues, there aren’t people standing by ready to fix them. Meaning, fixing SC2 is going to be very slow for major issues, and not at all for minor issues. And no external force is going to change that.
O.o
Quite hypocritical seeing you’re so quick to call other people names.
Legitimate and important are not the same thing. No matter the importance, if it’s not something that Support deals with, it’s not a legitimate Support issue.
This isn’t about belittling or condescension or “basics”. It’s about your lack of understanding of Bliz’s policies (and also to your vain attempts to distort facts). As for your assertion that I’m a “clown”, I know far more about Bliz’s policies than you do. So, you, and those who may see your bad advice, would be wise to listen:
Again, if people follow your advice, it’s not going to have the effect you think it will. Instead, it will only clog the ticket queues with unnecessary tickets which will hurt those who Support can actually help.