for some reason some of my commanders are capping out at level 5 even with me having them unlocked like raynor is capped out at lvl 5. so is zagara even though i have the campaign pack that has zagara and a couple of other commanders included in the package.
Common advices are:
- Try to restart the game
- Try to clear the game cache
- Try playing again later when the servers aren’t drunk anymore
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I have had that happen before, sometimes its because my connection is’nt so good, othertimes this can be fixed by switchibg menus a hanfull of times. Be sure your on the lowest ping server possible as well
ive tried most of these this has been happening for around 5 months i tried asking support but got almost 0 help. sadly none of these suggestions are working. it really weird i have mastery points for a commander thats capped at level 5.
LMAO! 
That is indeed a connection issue. Where, it’s hard to say.
Some of the commander’s data is stored server side. When the Coop tab first opens, it downloads that remote data to the client. For most, it’s essentially instantaneous, so you don’t even see the data get downloaded. However, if the connection is bad or slow, it may not make it to the client in a timely manner or at all.
A handful of times I’ve clicked the Coop tab and for a second I’ve seen all the commanders at level 5, but then they quickly update.
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ive left my game open for hours with no change and i have pretty good internet.
Since it was temporarily possible to level up unbought commanders during the 1st covid lockdown, that is actually not strange.
no like raynor is capped like the free commanders also the ones that were paid for when i bought the Campaign pack i had them capped before the lockdown.