All of my commanders are level 0 now

all of my commanders are now level 0 and start button for COOP game is disabled and there is a text saying :

> all achievements disabled until further notice

i tried the following to no avail :

> uninstalled the game and the App and reinstalled it

> deleted cache folder of blizzard in %programdata%

> upgraded windows and all drivers

> reset all my network adaptors

> stopped agent.exe from task manager

> contacted the useful support of blizz

> tried to use a VPN

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