Hey all,
This was escalated to Vivox (our third party voice chat provider) for investigation a while ago but we haven’t heard back from them yet. They did some investigation and tweaked something at at least one point but it seems that it didn’t fix things when they did. This is why it’s been so silent from us - we simply don’t have anything concrete to share at the moment other than the fact that we’re aware this is still happening.
We appreciate you all still being patient through this process.