You’re definitely not wrong.
But on the same token this individual always defends a lot of Blizzard’s “mistakes” (I hesitate to call some of their issues simple mistakes since sometimes they’re knowingly making things worse). Always explains away any problems as essentially “not Blizzard’s fault”.
I understand why he might need to do this with his position, but I personally think that truly quality people are willing and able to criticize when appropriate. Look, here he is making a BS excuse in a simply thread asking for a flag to be added to the game and citing “legal” reasons that it’s not in the game (FYI, that’s complete BS - adding an flag as an icon is not illegal). It just kind of reeks of dishonesty.