I am glad this is the case and that i am completely off with my estimations, this is good news!
However, i have a few question.
Does this mean “toxic chat” is the only thing verified by human beings? because usually people don’t specify things when it applies generally to all of the rest.
If all report options were verified by human beings, you would say something less specific to one particular report option, like “before applying actions, human beings verify the validity of them”, you wouldn’t specify that it applies to “toxic chat” in particular.
Does the “toxic chat” include voice chat?
What about gameplay sabotage? is that verified by human beings?
I don’t know if people realize, but machine learning implies exactly that, it can be trained for anything. And if the community in majority condemns off meta heroes and will report them for “gameplay sabotage”, it will train the algorithm to detect off meta heroes that will be reported, as actual game play sabotage elements and will action them, regardless of whether or not the gameplay sabotage happened.
There were already cases where chatbots that use machine learning were trained by the masses to hilarious results(not good results), like saying “hitler was right” and other abominations, and there is a danger that the OW algorithm will mimic some horrible practices from OW community.
If there was an algorithm trained to detect abusive posts on forums, it could detect this post as being inappropriate because i quoted the chatbot in the link that said “hitler was right”, and the algorithm is not that sensitive to the context.
“Machine learning” isn’t some magical detector, it does what it is trained for, and it adopts the most common things people do if it is set up for that. If people condemn off meta, so will the system. If people condemn torb players, so will the system. It will mimic the majority of the community.
Don’t get me wrong, i love the idea that there will be some smart agent to detect bad behaviour and abusive chat, i just don’t have faith that mimicking the community won’t bring in very bad results.