I am also another Seattle WaveG user with the exact same issue. At first I had my doubts, but it is now evident that there is an actual issue somewhere for these users.
2 Likes
I just came across WAVE ISP packet loss (WA) - #20 by Nathardrick which has blizzard responses indicating that they changed some WaveG when this happened last year, so maybe they’ll see this thread.
2 Likes
Same issue. Takes minutes to log into the game. Once in the main menu, practice range works fine, but quickplay is unplayable with issues such as,missing elimination sound cues, brig double shield bashing due to lag, ana nades being thrown 2 seconds later. Bellevue WA (next to seattle) WAVE G fiber
1 Like
My current theory is that network routing between blizzard servers and WaveG is asymmetric - outgoing connections (i.e. from WaveG to Blizzard) seem to be fine, but incoming connections (i.e. from Blizzard to WaveG) are experiencing major to 100% packet loss.
Are other people experiencing issues on WaveG seeing packet loss when running the Blizzard Looking Glass Tool (reverse ping/tracert which does Blizzard -> You)? (Google it, I’m not allowed to post links here unfortunately.)
I have the same issue, unable to connect. It hangs entering game. Career Profile takes a long time to access if game does open.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 192.168.1.1 - 0 | 468 | 468 | 0 | 0 | 2 | 0 |
| 104.220.160.1 - 1 | 464 | 463 | 0 | 20 | 106 | 16 |
| 174.127.183.50 - 1 | 464 | 463 | 0 | 14 | 38 | 14 |
| be20.cr1-che-b.bb.as11404. net - 1 | 464 | 463 | 0 | 17 | 37 | 18 |
| be3.cr1-che-a.bb.as11404. net - 0 | 468 | 468 | 11 | 14 | 31 | 14 |
| hu0-7-0-20-0.cr1-200p-a.bb.as11404. net - 1 | 464 | 463 | 0 | 18 | 42 | 19 |
| as57976.sfmix. org - 1 | 464 | 463 | 0 | 22 | 88 | 17 |
| ae1-br02-eqsv5.as57976. net - 1 | 464 | 463 | 0 | 29 | 112 | 31 |
| xe-0-0-1-1-br02-eqla1.as57976. net - 1 | 464 | 463 | 0 | 31 | 105 | 22 |
| be2-pe02-eqla1.as57976. net - 1 | 464 | 463 | 0 | 27 | 46 | 27 |
| lax-eqla1-ia-bons-03.as57976. net - 1 | 464 | 463 | 0 | 28 | 52 | 28 |
| 24.105.30.129 - 1 | 464 | 463 | 0 | 25 | 51 | 27 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Heya folks,
Looks like you’re having an issue we’ve been investigating for a bit with Wave broadband users. It’s been intermittent but we’ve seen another spike in reports in the last few days. Keep in mind that if you are on a different ISP than Wave Broadband, you’re having a different issue so you’ll need to start your own thread.
For Wave Broadband users, please create a WinMTR test which catches a connection problem. You want to restart the test every 10-15 minutes until you catch one of these problems. Once you’ve caught one red handed, run the test for about 5 more minutes. This will let us look for problems between your house and our servers which may cause this.
If you have problems with posting it due to a link error, go ahead and copy paste this into your next post, and replace “WinMTR goes here” with your test.
~~~~
WinMTR goes here
~~~~
1 Like
I tried using WinMTR on the IP that my game connected to when I setup a Custom Game (per instructions in the WinMTR link you posted) but didn’t get any results-- I think whatever port WinMTR is using is getting filtered or just not being replied to on that game server.
If I use the generic “US-West” IP for OW listed in the WinMTR guide, the ping is good with no packet loss, even though on the same machine I am not even able to log in (Cannot connect to server) and when I can, it struggles to even connect to a custom game.
Edit: Got a 207ms response:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 131 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 130 | 0 | 0 | 0 | 0 | 0 |
| 24.105.30.129 - 0 | 130 | 130 | 28 | 30 | 207 | 28 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
1 Like
Using Nord VPN and connecting to the fastest connection seems to make things a lot better. Doing it this way i get an occasional lag spike every few minutes or so.
I was able to get in after multiple attempts, played a couple of games. Then, when going to Career Profile, I was disconnected. Had trouble logging in again. Disconnected after finally logging in and checking Career Profile. Unable to log in currently.
~~~~
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 1 | 737 | 736 | 0 | 0 | 3 | 0 |
| 104.220.160.1 - 0 | 741 | 741 | 6 | 20 | 262 | 12 |
| 174.127.183.50 - 0 | 741 | 741 | 9 | 18 | 272 | 17 |
| be20.cr1-che-b.bb.as11404.net - 0 | 741 | 741 | 10 | 19 | 283 | 14 |
| be3.cr1-che-a.bb.as11404.net - 0 | 741 | 741 | 11 | 19 | 275 | 19 |
| hu0-7-0-20-0.cr1-200p-a.bb.as11404.net - 1 | 738 | 737 | 0 | 17 | 119 | 17 |
| as57976.sfmix.org - 0 | 741 | 741 | 13 | 25 | 277 | 16 |
| ae1-br02-eqsv5.as57976.net - 0 | 741 | 741 | 21 | 28 | 282 | 29 |
| xe-0-0-1-1-br02-eqla1.as57976.net - 1 | 738 | 737 | 0 | 30 | 137 | 30 |
| be2-pe02-eqla1.as57976.net - 1 | 738 | 737 | 0 | 26 | 124 | 25 |
| lax-eqla1-ia-bons-03.as57976.net - 0 | 741 | 741 | 21 | 29 | 272 | 25 |
| 24.105.30.129 - 0 | 741 | 741 | 21 | 26 | 56 | 26 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
~~~~
This was the most recent log of 5, it seemed to have a good representation of the others.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| ARCHER_C3200 - 1 | 148 | 147 | 0 | 17 | 123 | 46 |
| c-24-56-192-1.customer.broadstripe.net - 2 | 145 | 143 | 0 | 41 | 134 | 68 |
| cr1-camano-b-be151.bb.as11404.net - 1 | 148 | 147 | 11 | 45 | 650 | 58 |
| be1.cr1-lghe-b.bb.as11404.net - 1 | 148 | 147 | 12 | 46 | 652 | 58 |
| hu0-6-0-21-0.cr1-bds.bb.as11404.net - 1 | 148 | 147 | 12 | 48 | 653 | 60 |
| hu0-5-0-20-0.cr2-sea-b.bb.as11404.net - 1 | 148 | 147 | 13 | 49 | 654 | 61 |
| six.blizzardonline.net - 1 | 148 | 147 | 14 | 53 | 646 | 59 |
| ae1-br01-eqse2.as57976.net - 0 | 152 | 152 | 39 | 100 | 1221 | 98 |
| xe-0-0-0-1-br01-eqsv5.as57976.net - 0 | 152 | 152 | 39 | 94 | 1225 | 44 |
| et-0-0-29-br02-eqsv5.as57976.net - 0 | 152 | 152 | 41 | 101 | 1218 | 98 |
| xe-0-0-1-1-br02-eqla1.as57976.net - 1 | 148 | 147 | 40 | 96 | 1111 | 86 |
| be2-pe02-eqla1.as57976.net - 0 | 152 | 152 | 40 | 96 | 1225 | 96 |
| lax-eqla1-ia-bons-03.as57976.net - 0 | 152 | 152 | 40 | 99 | 1219 | 97 |
| 24.105.30.129 - 1 | 148 | 147 | 39 | 90 | 1108 | 84 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider`Preformatted text`Thanks for including the WinMTR tests here! We’re getting our team to look into this and communicate accordingly with Wave or the appropriate peering partners as needed.
The connection tests so far are appearing like the issue is happening on the six.blizzardonline net or on Equinix/ASN peers. Some tests are appearing to start happening after the home network though. It’s a little unclear if the problem may be configuration issue or a problem on these peers, but this is being escalated to be investigated by our team. I’ll try to keep this updated on any new information.
For the time being, there’s been a few reports that a VPN or alternative connection is working around these connection issues.
2 Likes
Hi, I hope this is the right place to state this. I’ve been encountering an issue (also on wave broadband, but in sacramento, ca) where I cannot login to the servers. Otherwise authenticating fine, my account is in good standing all that stuff. I just get to the “entering game” portion of the login handshake and it never finishes or drops me into the main menu, just eventually times out. I’ve also tried resetting my settings completely, but this is the closest thing to answering my issue that I’ve found. I’m happy to further assist in any way; what’s funny is my wife managed to connect from the same connection and I could not. Maybe intermittent but I haven’t been able to connect once since last night.
I have MTR’d the login servers – while failing to login to them – but I don’t think this is the issue here:
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 285 | 285 | 1 | 2 | 12 | 2 |
| 104.220.80.1 - 0 | 285 | 285 | 11 | 21 | 97 | 17 |
| cr1-rhe-a-be153.bb.as11404.net - 0 | 285 | 285 | 10 | 17 | 43 | 19 |
| be1.cr2-rhe-b.bb.as11404.net - 0 | 285 | 285 | 11 | 18 | 43 | 20 |
| be2.cr3-wsache.bb.as11404.net - 0 | 285 | 285 | 12 | 19 | 47 | 23 |
| be1.cr4-wsache.bb.as11404.net - 0 | 285 | 285 | 12 | 18 | 44 | 20 |
| be12.cr1-davis-b.bb.as11404.net - 0 | 285 | 285 | 13 | 19 | 45 | 22 |
| be10.cr1-davis-a.bb.as11404.net - 0 | 285 | 285 | 12 | 19 | 59 | 17 |
| be20.cr1-che-b.bb.as11404.net - 0 | 285 | 285 | 12 | 19 | 64 | 17 |
| be3.cr1-che-a.bb.as11404.net - 0 | 285 | 285 | 13 | 20 | 55 | 23 |
| hu0-7-0-20-0.cr1-200p-a.bb.as11404.net - 0 | 285 | 285 | 14 | 19 | 68 | 22 |
| as57976.sfmix.org - 0 | 285 | 285 | 16 | 25 | 97 | 26 |
| ae1-br02-eqsv5.as57976.net - 0 | 285 | 285 | 21 | 30 | 129 | 27 |
| xe-0-0-1-1-br02-eqla1.as57976.net - 0 | 285 | 285 | 23 | 35 | 140 | 27 |
| be2-pe01-eqla1.as57976.net - 0 | 285 | 285 | 23 | 29 | 64 | 25 |
| lax-eqla1-ia-bons-02.as57976.net - 0 | 285 | 285 | 23 | 30 | 68 | 27 |
| 24.105.30.129 - 0 | 285 | 285 | 24 | 30 | 64 | 24 |
|________________________________________________|______|______|______|______|______|______|
1 Like
same issue, wave broadband (wave g) seattle
2 Likes
Used to be slow and take a few minutes but today I cannot log in at all. Here’s a WinMTR
I’ve verified I can log in if I VPN to another network (comcast). Too bad the connection breaks once I close VPN 
1 Like
I see I’m not the only one still struggling… I’d post my MTR, but at this point I’m only getting “Lost Connection to Game Server” with a login screen after a minute or two of “Entering game”.
Tried calling Wave to get them to take a look but got bored after an hour on hold - apparently they’re understaffed “due to weather”.
CoD:MW, SC2, WoW, and Diablo 3 all seem to work fine, and as previously mentioned I can get to the Europe and Asia servers no problem (actually a lot faster now that I setup NAT through my pfSense firewall!)
Same Issues, I have wave near sacramento ca. i was able to bypass the problem by using a vpn.
1 Like
Finally got someone on the phone at Wave!!
The Tier1 tech I spoke to advised that they’re aware of and working on the issue (although she also stated that it affected WoW, so take that with a grain of salt…).
They had no interest in even seeing this thread, so I can’t imagine that continuing to post WinMTR logs will do much.
I’d recommend that every person who is having this issue go ahead and call Wave and get them to open a ticket - squeaky wheel gets the grease, after all!
Me and my friend also have wave internet and it isnt working