If you are using Wave Broadband, the issue is being discussed here:
Otherwise, when creating a new thread about a connection issue, please include a WinMTR so members of the community can help you troubleshoot.
Click here to show/hide WinMTR instructions
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Follow the support documentation for WinMTR.
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Run the test until you encounter the issue again, or for at least 10 minutes.
Share your results in a reply:
- Click the “Copy Text to clipboard” button after you’ve finished the test.
- Paste the text in a reply, highlight it, then click </> on the post editor.
- Break links by adding a space before .com/.net, so you can post them.
* Please do not remove full hostnames instead of adding spaces, as this makes troubleshooting much more difficult.
If you require staff assistance specifically, you may need to open a ticket.