[XS Media] Connection Issues & Timeout on Login

[Nicole-1893]

You’re connecting through the same node Wave ISP users are, so you might be experiencing the problem discussed here:

[Wave Broadband] Connection Issues & Timeout on Login

Heya folks, Looks like you’re having an issue we’ve been investigating for a bit with Wave broadband users. It’s been intermittent but we’ve seen another spike in reports in the last few days. Keep in mind that if you are on a different ISP than Wave Broadband, you’re having a different issue so you’ll need to start your own thread. For Wave Broadband users, please create a WinMTR test which catches a connection problem. You want to restart the test every 10-15 minutes until you catch one of t…