Unstable latency (posted to comp forum by mistake)

Technical Support
1

I have contacted my ISP and submitted the results from the prior test that i did. They changed a few things to try and make it better however its not any better
My latency bounces all over the place making it impossible to play
Below is my latest test, my ISP said that the have no control over anything after the 4th line (datacom.cgocable)

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |  130 |  130 |    0 |    0 |    0 |    0 |
|              1.29.129.52.static.nwic.ca -    0 |  131 |  131 |    8 |   56 |  230 |    8 |
|              1.28.129.52.static.nwic.ca -    0 |  131 |  131 |    8 |   55 |  238 |    8 |
|d24-51-250-237.static-datacom.cgocable.net -    0 |  131 |  131 |   34 |   84 |  305 |   52 |
|                            4.59.214.141 -    0 |  131 |  131 |   33 |   81 |  305 |   49 |
|                            4.69.216.226 -   67 |   36 |   12 |    0 |   59 |   86 |   57 |
|    BLIZZARD-EN.ear1.NewYork5.Level3.net -    0 |  131 |  131 |   30 |   81 |  305 |   33 |
|              ae1-br01-eqny8.as57976.net -    0 |  131 |  131 |   85 |  136 |  305 |  117 |
|         et-0-0-2-br02-eqch2.as57976.net -    0 |  131 |  131 |   86 |  137 |  306 |   94 |
|        et-0-0-29-br01-eqch2.as57976.net -    0 |  131 |  131 |   86 |  137 |  321 |  102 |
|                          137.221.65.132 -    3 |  119 |  116 |   90 |  234 | 2650 | 2125 |
|         et-0-0-2-br01-eqla1.as57976.net -    6 |  108 |  102 |   87 |  199 | 2192 | 2192 |
|              be1-pe01-eqla1.as57976.net -    0 |  131 |  131 |   85 |  134 |  321 |  102 |
|        lax-eqla1-ia-bons-02.as57976.net -    0 |  131 |  131 |   87 |  139 |  321 |  105 |
|                           24.105.30.129 -    0 |  131 |  131 |   85 |  135 |  306 |  101 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~~

I would also like to add he played the game from his end and got the same thing

2

Most lag is in the early hops on the ISP network, reaching 305ms before it connects to the Blizzard routing partners or Blizzard.

3

He played the game connected to the main source of the internet and it still lagged on your lines… what your saying still doesn’t explain the 2000 latency from blizzards servers

Average latency was 50-80 on my end average latency on blizzards end is 130-200 my ISP has no control over that the game is playable with 80 latency it isnt playable with 130… which is from.blizzards servers not my isp

4

I’ve mentioned this before in a thread you participated in, but I do not work for Blizzard. They aren’t “my lines,” I am just reading the test for you as a courtesy.

There’s no lag on your home equipment, that is not what I said in my reply. The problem is with your Internet provider, on the lines outside the home that they are responsible for maintaining.

These hops are configured to ignore most ping requests, which gives inflated numbers as results.

5

At this point im going to assume there is no solution. I talk to my ISP and they say its blizzards servers and there is nothing for them to fix then i come here and get told its not blizzard its my ISP…

I do speed tests and everything comes back fine, my latency is well under 40 but in game its constantly jumps from 60-120 and after 5 pm it goes to 90-200

I dont know what to do anymore

6

Try to change your DNS. This seems to have helped a few of us with similar problems. Check out those other topics from this week for instructions and the such.

I dunno if it will help you, but it might be worth a shot.

1 Like
7

I am 100% going to try it!! Im willing to try anything atm so thanm you i hope it works!!

8

Good suggestion Nyx. I recommend using a DNS test tool – like DNS Jumper or DNS Benchmark – to see which server gives you the lowest ping based on your location.

Also, you may want to verify that the DNS you choose employs practices you agree with; some of them fix spelling errors in your URLs automatically, but also collect a list of the sites you visit, stuff like that.

1 Like