Unexpected server crash at SEA Servers 8/7/2018

Technical Support
10

Thanks for the reply. Appreciate the effort taken trying to address this situation (Y)

11

No problem, I am just passing along the word myself. This sounds more unusual… dare I say… server related and not network related, which is really rare.

12

12 hours later. No reply no fix. BlizzzardCS, It’d be nice if you’d acknowledge the issue at the least.

1 Like
13

Same here, latency is crazy high. I hope they can address this soon because my internet seems to be working wonders and it only happens in Overwatch.

1 Like
14

Same here. Internet is humming and can play other games, just overwatch issue.

15

Thank you for the reports! We are seeing a high increase with issues for the Singapore servers. In order to help us gather and diagnose the issue, please help us gather WinMTR test while playing for 10-15 minutes?

Thanks again for your patience!

3 Likes
16

unfortunately, i can’t login at all. keeps saying 600 players in front of queue, as it goes to my turn, it shows timeout from blizzard services.

17

It isn’t just the Singapore servers. I cant log in either.

2 Likes
18

same problem. played two games and each game our team had a DC.

19

Same problem, US West

20

We are currently experiencing issues with login. Our twitter post here.

If we can gather the information once the issue is resolved, we appreciate it! For those experiencing issues outside of the SEA/Singapore servers, we have a post on this problem here.

22

Same, I’m in Orange County and can’t connect, I just keep getting server time out errors, and I’m so close to the Blizz Irvine campus I could be there in fifteen minutes with printouts of these screenshots I’m getting.

23

there is no singapore servers to connect to. ALL [pse1] servers are dead…

1 Like
24

Once the issue with the logins are resolved, please try the WinMTR test as this may give us some details on the overall connection and backbone providers. While the PSE1 servers cannot be connected to, the tests will provide us with some useful information. Thank you!

25

so here is the WinMTR test, i get connected to ORD1 servers where i get 300ms ping instead of pse1 servers where i usually get 90ms ping (my usual ping).

P.S I have included [space] in the links in below wnmtr test
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 9 9 0 0 0 0
100.76.0.1 - 0 9 9 1 1 4 1
103.10.29.3 - 0 9 9 0 1 2 1
abts-north-static-121.224.246.61.airtelbroadband.in - 0 9 9 4 4 6 4
No response from host - 100 1 0 0 0 0 0
pr01-eqfr5.blizzardonline. net - 0 9 9 296 297 300 300
ae1-br01-eqny8.blizzardonline. net - 0 9 9 309 310 311 310
et-0-0-2-br02-eqch2.blizzardonline. net - 0 9 9 295 302 328 295
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
No response from host - 100 1 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

26

No Competitive even today. Feelsbadman.

I’ll post my WinMTR as soon as possible (in a couple or hours), I’m from India and play on the SEA servers, so hope my WinMTR helps in some way or another to fix this.

1 Like
27

I’m still experiencing high ping from the games i had earlier.

28

Here’s the results of the WinMTR test I conducted over the course of a standard 2CP match. Today I’ve been getting connected to PSE2(Sydney) servers instead of PSE1(Singapore) servers, which has resulted in ping rates averaging around 130-140 ping, often fluctuating to 200+ and sometimes even 300+ ping.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
172.30.28.1 - 1 720 718 1 16 497 1
192.168.204.138 - 0 728 728 1 11 545 3
es1-core1.network.tp.edu.sg - 0 728 728 1 14 550 2
192.168.205.17 - 0 728 728 1 11 546 2
192.168.205.5 - 1 720 718 1 27 569 3
118.201.75.25 - 1 724 723 2 26 569 6
165.21.193.1 - 1 716 713 2 29 576 3
GE-8-2-0.cityhall.singnet.com.sg - 1 720 718 2 32 570 16
ip-202-147-32-126.asianetcom. net - 1 720 718 4 29 561 7
te0-3-0-3.wr2.sin0.10026.telstraglobal. net - 0 723 723 5 40 3612 9
xe0-2-0.gw1.sin2.pacnet. net - 0 728 728 4 29 553 5
po11-0-0.gw5.sin1.10026.telstraglobal. net - 0 728 728 5 31 557 9
i-92.sgpl-core02.telstraglobal. net - 0 728 728 5 36 570 7
i-15350.pthp-core02.telstraglobal. net - 0 728 728 53 85 634 60
i-15453.pthw-core02.telstraglobal. net - 0 728 728 53 80 613 63
i-10154.sydp-core03.telstraglobal. net - 1 724 723 103 131 635 107
21459.tauc01.cu.telstraglobal. net - 0 726 726 103 136 2748 121
unknown.telstraglobal. net - 0 726 726 100 131 2746 117
No response from host - 100 146 0 0 0 0 0
No response from host - 100 146 0 0 0 0 0
52.95.37.199 - 1 724 723 104 136 679 117
52.95.36.35 - 1 720 718 102 131 628 104
52.95.36.50 - 0 728 728 102 133 636 107
52.95.36.59 - 0 723 723 102 136 3588 106
54.240.192.239 - 0 728 728 103 129 687 110
No response from host - 100 146 0 0 0 0 0
No response from host - 100 146 0 0 0 0 0
No response from host - 100 146 0 0 0 0 0
No response from host - 100 146 0 0 0 0 0
No response from host - 100 146 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Yesterday was way worse; with my ping never staying constant and sometimes fluctuating to as high as 600+ ping. Mass disconnects were also occuring; I’ve never seen the general chat lit up so much, just a pity it was largely screaming and groaning over getting disconnected again. :laughing: Sadly I didn’t check which server I was connected to that day.

Hope this problem gets fixed :smiley:

29

I live on the west coast and I’ve been having this issue since July 5th. I get LC-202 and I can’t even login to the main menu of overwatch.
Seeing this issue isn’t just me is becoming a bittersweet relief.
I’ve been on the phone and webchat with Blizzard and my ISP tech support for a better part of the last 2 days. ISP is confident its a server issue but Blizzard is blaming my modem and router (impossible it be my router) being the cause, despite all other games working, internet working just as well as ever and other games working fine on my modem and router since I bought the game in February.

I switched my router and I’m in the process of getting a new modem, solely because Blizzard is confident its my modem, the problem…
Is Blizzard realizing that maybe it could be them at fault? Maybe they should be the one changing or fixing something? This is looking like it happens pretty often these server crash.

30

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 563 563 0 1 16 4
5.5.5.68 - 0 563 563 1 4 13 7
172.16.27.65 - 59 168 69 2 5 19 3
be100-core02.rtr.hns.net.in - 1 559 558 0 7 43 7
115.248.22.142 - 100 113 1 0 4 4 4
115.255.252.225 - 99 114 2 0 32 33 33
62.216.144.77 - 2 531 523 53 58 93 57
xe-3-0-8.0.cjr01.sin001.flagtel. com - 1 547 543 0 57 71 57
63-218-107-253.static.pccwglobal. net - 3 519 508 55 58 72 58
HundredGE0-2-0-0.br03.tok01.pccwbtn. net - 2 539 533 0 137 154 139
HundredGE0-2-0-0.br03.tok01.pccwbtn. net - 2 539 533 134 137 149 138
209-8-177-22.static.pccwglobal. net - 1 551 548 135 138 153 139
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
52.95.36.115 - 2 532 524 242 246 270 246
52.95.36.66 - 2 536 529 203 211 271 214
52.95.36.79 - 2 532 524 198 201 213 203
52.95.38.154 - 1 555 553 202 205 247 205
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
No response from host - 100 113 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92