Unable to launch the game

Technical Support
1

Hello, I am unable to launch the game, it simple black screens before closing instantly.

Please see my DxDiag report. I am missing a settings file for the game, which I believe is my issue launching. I am unable to generate a settings file, because the game will not launch. Disconnecting all my monitors does not help, neither does disabling all my GPUs except for my 2080 ti.

EDIT: My DxDiag is apparently too large to attach.

2

Did you check the pinned threads?

3

I do not own any Razer products, thus, none of their software is installed.

4

Can you add your DxDiag?

Click here to show/hide DxDiag instructions
  1. Press Windows Key + R, then type DxDiag and press Enter.
  2. In the DxDiag window, click Save All Information.
  3. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message post it on Pastebin.com. Provide the link here like this http://pastebin.com/xxxxx in your reply.

While you wait for assistance, I suggest opening the Windows Reliability History tool, which may show you what’s happening in the background to cause any errors.

5

I am being told by an error message I don’t have permission to add links to my posts.

EDIT: Reliability Monitor is not showing any Overwatch crashes at all, as if the program was never opened in the first place.

6

The grave accents before and after the link will allow you to post it.
link

Or just post the end of the link, I can type Pastebin.com in my browser URL bar.

7

The end of the pastebin is aZPJrdCX

For some reason, it’s saying it has “improper content”? Idk what that’s all about.

8

The only thing I can see in your report that might be causing the game to crash is the Haste app. I recommend removing it to see if it’s the issue. Here’s the error:

Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: UserEdgeService.exe

Beyond that, you may want to open a ticket so the staff can look over more detailed computer files for any conflicts.