I contacted support and got this generic response. Pretty annoying after having to grind the skin and still cannot use it. Got the voice line, but not the skin. Unlocked the drop 9 days ago.
Greetings,
Thank you so much for contacting us with the details of your issue. Your information been passed on to the Overwatch team. While Customer Support is unable to directly assist with these matters, please know the Overwatch Team has continued working on solving reported problems.
Unfortunately, we don’t have a timeframe for issues being resolved but progress is being made daily. The best place to get updates and news on these issues is here:
You may also be interested in this news post which details the ongoing work and covers compensation for issues seen since launch:
Thank you again for contacting us, and thank you for your patience and understanding.