При запуске соревновательного матча не подключило к игре

Мы сидели в отряде из 5 человек, при нахождении соревновательного матча я остался в главном меню и по истечении 10 секунд я получил блокировку соревновательного режима и -50 поинтов

I got same problem but I lose 100 sr. Can I get it back, please?

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

but this is a massive problem now, the reason is not in our Internet, but in your servers. There was a lot of topic with this problem. How can I write to technical support?

If you look at the topic I linked they explain why even during server issues the penalties can still stand.