Blizzard customer support recommended me to create a post to give some feedback about the reporting system. Therefore, here I am trying to explain what happened.
I main Reaper, Torb, and Sym and like many of the off meta players, I used to be stubborn about my hero choice, but recently I am (somewhat) flexing for the team. I tell my team that I will play Moria on attack, and Symmetra on Defense. However, people report me for playing symmetra on defense, which is a bit odd if you think symmetra is a defense hero. My last game (before I got banned from the game) I played Symmetra on defense and Zarya on the attack. obviously, I am not good zarya, and I made a lot of mistakes. Guess what? Hanzo in our team asked others to report me for being bad at zarya. Funny that he was the one who asked me to play Zarya.
h ttps://www.twitch.tv/videos/265040415 <-- me playing Sym on Def, Zarya on Offense
I was actually with Kephrii and if you watch from 1:55 ~ 2:28.
h ttps://www.twitch.tv/videos/264905215 <-- Me playing Sym on Def, Reaper on Attack.
I was also with mendokusaii’s stream as well. Watch 5:45:15.
There’s a space between H and T so if you want to check the link backspace the link.
Also, there are other reports that I throw games by staying in spawn being afk, and I can say that this is 100% false report. When I am staying in spawn, that means I am trying to switch my hero to something more viable. (Mostly On defense, Sym to Reaper or Junkrat). Sorry that I am only able to switch my hero in spawn.
The first problem that I have with current report system is that it is going with “Majority wins”, and ignore minority. Overwatch is all about PC and minority (in fact, Tracer is lesbian), but oddly enough when I try to appeal my current situation, all I hear from Blizzard Customer support is “Well from what we see, we can’t really tell if you are telling the truth or not, therefore, we can’t unban you”. I even suggest them to check the streams to see if I am throwing or not, but they refused to do that. In this case, I don’t understand why they even have the support system to appeal for ban.
The second problem that I have with the current system is how it’s inconsistent, and bias depends on the user. Very well known 1 trick player fuey500 doesn’t get ban from the game anymore because 1st, the streams, 2nd he was the first one trick who got famous for getting banned from the game. Therefore, Blizzard is now looking closely and be very cautious about fuey’s account. However, for people like me, they still use an automatic system, therefore, if the report stacks up, I will get ban. Moreover, the ban kinda stack up. I have another account that mains Reaper, Torb, and Sym - which is also in top500. Funny thing is, that account never got banned from the game, while My main account got banned even if I flexed for the team.
Last but not least, it’s about my reputation. Whenever I join the game, all I hear from my team is “Ha it’s him again. Typical East cost”. And when I make a simple mistake, they just immediately think that I am throwing and just report me. which is simply unfair.
In conclusion, I suggest Blizzard to FIX their report system a bit. If someone gets reported multiple times, maybe check their most played hero and winrate. Also, if they stream or was on stream, maybe check that as well to see if someone was really throwing. That’s all I have to say, and thank you for reading this long topic.
Burden of proof shifted from the accuser to the accusee, check![:frowning:](https://d74zh8edaijub.cloudfront.net/en/overwatch/images/emoji/twitter/frowning.png?v=5" ":frowning:")