Seconding Melissa, unfortunately, Top 500 player icons and sprays are exclusive to Overwatch 1 and are no longer earnable. I’ve linked the post explaining the Top 500 icon situation here if you want to read about it: Competitive CTF Top 500 icon - #7 by Brigitte-11594. However, if you are experiencing other bugs regarding competitive, I’d encourage you to check out the competitive bugs megathread here: