For most of us this isn’t a case of just being Mercy.
For me:
I started playing Overwatch primarily as Ana and Lucio with Mercy mixed in when playing with friends.
Ana was nerfed due to her dominance in the top tiers of competitive play and ceased to be viable for me to play so I had to stop playing her for the most part.
Due to a mix of Lucio’s dominance in competitive play and the passive style of play some players used Lucio was reworked to have a significantly smaller healing radius. I could still play him effectively but, the design made it so instead of getting to focus on the objective I was frequently putting most of my effort keeping my allies in my circle as they ran all over the place.
At this point I swapped to playing Mercy primarily and my friends quit around this time.
Mercy became dominant in competitive play and players in competitive were hiding and resing. The developers then reworked her in a way that significantly altered her play style and made her significantly overpowered. They got thousands of posts on the PTR and they blew the majority of them off.
Around this time, an individual came on forums to complain about a ban. It turns out, they’d been reported over two thousand times and the lead developer felt that it was a you got owned moment rather than a wow my report system is failing.
It turns out the lead developer has a history for being significantly toxic (You can look it up by searching for Tigole Bitties and yes, he still goes by Tigole so even a decade later he still hasn’t gotten past it) which perhaps has compromised his ability to deal with toxicity as he may not see it as a problem until something else like bad press forces him to do so.
The staff was slow to adjust Mercy and they stuck with their design despite it’s significant issues. When interviewed in November? the lead developer stated that nobody had pointed out that reses were occurring more often/they were more powerful. This wasn’t the case at all and suggests the even after things went badly nobody bothered to read the PTR feedback thoroughly.
Fan Sites had data showing that Mercy’s stats were significantly overpowered within days of it being live. Either the Overwatch team failed to collect proper data on the PTR or the lead developer choose to ignore the data and push the changes anyways.
Here’s some of the stats a fan site had three days later. (The fan site had only a limited sample and only had access when it hit live servers
In addition to the increase in reses her healing was also up 7%
We’ve had over 100,000 posts about Mercy and they’ve kept going on their own little path despite it all. We’ve gone from a hero with good movement, solid healing, and a big potential ult to a hero with good movement that stops once you want to use your ability, healing that is significantly below the other healers in burst, and with an ult that is a slow burn.
The developers also shifted a portion of the resources off of the regular game to OWL and it appears that the balance approach has also moved in that direction.
When one of the staff was asked about the balance on Sombra a hero that’s done horribly for most of the population since her release we found out she’s not getting further buffs because she’s having success in Contenders despite the hero being non-viable for probably 98%+ of the population.
I quit TF2 after over 2,000 hours because the game decided to chase competitive and change the matchmaking system entirely killing the vanilla community servers I played on and making it harder to get into a full Valve server match. (They also started reworking the balance around competitive)
The lead developer has also mentioned on two occasions that the staff was split around 50/50 on decisions and that he’s decided to go with it anyways. With a skin that’s not the end of the world but when you do it with a hero that you put out a significantly limited number it’s deeply questionable.
The not listening by staff extends also to multimedia efforts. If you look at the negative feedback for Rise and Shine cinematic from last year you’ll quickly see many of the complaints revolve around people feeling that it didn’t really show much that was new.
You’d think that in the next year you’d put in some effort to ensure that people didn’t have that complaint but, of course they didn’t bother and that complaint was even louder in response to Shooting Star.
The top comment on reddit was
"Our new lore for the year:
D.Va has a friend."
The animation and the sounds were phenomenal again but, because certain staff wouldn’t bother listening the cinematic got a significant amount of criticism.