Southeast Asia Connection Issues

Technical Support
42

it says to me dont lose power on winzip (0 days left)
your winzip trial has expired you can no longer use winzip
and it is giving me an option to buy

43

WinZip is not the program I am referring to and is a commericial program for compressing and extracting file packages. I need to you to download WinMTR. Note, the download file comes in a .ZIP package and Windows 10 should have a system built in zip extractor. So if you have WinZip installed, please uninstall it.

44

@wyomingMyst i am so sorry to ask you this but this is the first time i am going to do to and currently have 0 clue to what i am doing right now pls help me

45

Hi, I’m experiencing troubles too here in Indonesia. The last time I played OW two days ago I can still connect to the servers (save some lag spikes all is well). Today I tried to go in but it wont even go to the game main menu. It just said “Connection to server lost” or something around that line. Here’s my winMTR results using the US Central Server

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.5.1 - 0 136 136 2 3 15 4
192.168.0.1 - 0 136 136 2 3 15 4
10.52.96.1 - 0 136 136 12 17 41 13
be4-pe03-cg03.fast.net.id - 0 136 136 11 16 30 13
be4-cg03-pe03.fast.net.id - 0 136 136 9 17 41 15
lynx-static-116-68-231-205.lynx.net.id - 0 136 136 24 31 55 26
snge-b1-link.telia.ne t - 0 136 136 22 29 51 27
snge-b1-link.telia.ne t - 0 136 136 23 29 64 31
las-b21-link.telia.ne t - 0 136 136 197 202 221 200
blizzard-ic-322961-las-b21.c.telia.ne t - 0 136 136 183 190 212 185
ae1-br02-eqla1.blizzardonline.ne t - 0 136 136 185 190 246 188
No response from host - 100 27 0 0 0 0 0
be2-pe01-eqch2.blizzardonline.ne t - 39 52 32 0 297 310 296
No response from host - 100 27 0 0 0 0 0
24.105.62.129 - 25 68 51 0 248 280 248
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

46

Seriously? Its happening again for the 4th time

47

Yep same here, cant even connect to the server on first media. it started since around midnight last night.

48

Every single evening it’s almost impossible to connect now. I don’t know when this will be resolved. Can’t we just have a login server on SEA? Also, free weekend is coming so might as well…

EDIT: I once made a post mentioning Wireshark results on this problem. The problematic server is not the one with the IP [24.105.30.129] (taken from the support article). Instead, my Wireshark inspection result pointed that my OW Client connects to [37.244.13.113] which ultimately closed the connection by sending me [RST/ACK] packet whenever “Lost connection to game server” message appears. And the WinMTR results to this IP showed much more packet loss than the IP from the support article.

EDIT 2:
Apparently 37.244.13.113 is a French IP…

49

This is also happening to me with the ISP of first media. I just discovered this im not sure when it started.

50

There seems to be more than enough servers for ensuring login but apparently only a couple of it being good. This time I have 37.244.19.108 which closed my connection to the server.

Here’s the WinMTR to that IP:

Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 50 50 0 0 8 0
45.126.80.34 0 50 50 1 1 11 1
45.126.81.1 0 50 50 1 2 18 1
125.208.157.57.cbn.net.id 0 50 50 1 5 17 12
125.208.162.38.cbn.net.id 0 50 50 1 5 140 2
121.100.4.93 0 50 50 1 2 23 2
121.100.5.1 0 50 50 12 14 36 13
snge-b1-link.telia.net 0 50 50 12 13 25 13
las-b21-link.telia.net 0 50 50 185 186 195 188
blizzard-ic-322961-las-b21.c.telia.net 0 50 50 185 186 195 185
ae1-br01-eqla1.blizzardonline.net 0 50 50 179 184 285 182
No response from host 100 10 0 0 0 0 0
be1-pe01-eqch2.blizzardonline.net 0 50 50 244 246 257 257
No response from host 100 10 0 0 0 0 0
24.105.62.153 0 50 50 237 237 246 237
37.244.19.108 28 25 18 231 238 340 231

And with a simple google search looking up 37.244.19.108, again it’s a French IP. This leads to the conclusion where the login servers for Americas region are situated in France.

I’ve also made sure that I chose Americas region before saying that I chose Europe region, which funnily enough works along with Asia.

Anyways I have this Wireshark capture as well but I’ll be sending this via support ticket if required.

EDIT: Looking at the WinMTR results, it’s NOT because of cable cut as the connection to US (24.105.62.153) is fine.

EDIT 2: For now, the only workaround is to “fish” the connection with USB tethering to cellular network first, or with VPN. Then you have the option to switch back to your primary ISP which works 70% of the time.

51

Yeah, having the error connecting to server, plz try again on the PS4 platform as well. It’s something in the middle, or at Blizzard’s end, but it’s not the cut cable. OMG, I’m actually agreeing with a SKY “internet specialist”. It’s so bad that the only way I can get into a match is if I group up with friends from the USA. The OW “support” team has this on low priority since they consider SE Asia to be 3rd world. Only way to get this bumped is to be road and spam, spam, spam.

52

I mean…we dont even have our own server, even though there’s a large player base here.

53

I’m from the Philippines too, Used to get 50ms ping before. Now it’s locked at 200ms.

Tried reinstalling but didn’t work at all

54

This thing happen again omg… its getting annoying TT

55

Still at 220

56

Oh wait, now it’s 75!

57

this thing happen again after the update :frowning:

58

Back to 200

59

after 1 month still cannot connect to game server, :frowning:
tried everything i should do, but yeah, i’m getting annoyed

60

Thank you for the explanation, but I still don’t understand why phone tethering works instead of wifi… Can you explain it too?

61

i can’t even log in right now, i tried VPN and got in but the micro lag is killing me. RIP event box