To whom it may concern:
Good day sir/ma’am,
I have been playing Overwatch since Q3-2017 and had 40 ms ping connecting to America server. My equipment (i5-6500, GTX 1050Ti, 8GB Ram, and SSD drive) and my ISP is SkyBroadband 8 mbps fiber connect (ethernet wired to my desktop).
After the Brigitte patch/early January, my ping has risen to 150ms-300ms in QP/Comp. I called Skycable and they said they didn’t change anything on their end that may have coincided with the Brigitte patch. After reviewing everything, the only thing that changed from my play then at 40ms ping vs now at 150-300ms is the Brigitte patch.
Did a traceroute and this came out:
Tracing route to 24.105.30.129 over a maximum of 30 hops
1 2 ms 1 ms 1 ms ******
2 13 ms 12 ms 12 ms 114.108.194.45
3 25 ms 12 ms 12 ms 130.105.0.89
4 15 ms 12 ms 15 ms 130.105.0.88
5 14 ms 12 ms 12 ms 130.105.0.18
6 * 161 ms 163 ms 7-1-19-3106.ear3. LosAngeles1. Level3. net [4.14.45.49]
7 164 ms 163 ms 162 ms 4.69.153.121
8 191 ms 191 ms 191 ms BLIZZARD - EN . edge2. LosAngeles9. Level3. net [4.53.230.238]
9 188 ms 191 ms 190 ms ae1-br02-eqla1. blizzardonline . net [137.221.68.35]
10 192 ms 191 ms 191 ms be2-pe01-eqla1. blizzardonline . net [137.221.68.71]
11 185 ms 186 ms 187 ms 24.105.30.129
Trace complete.
I have seen other players from the Philippines in the old Blizzard forums expressing the same issues but there were no replies to their posts. They mentioned “used to being connected to SG server but now rerouted wrongly”. I hope I’ll fare better so I can help share info to the OW Philippine community. Thank you.
Kind regards,
Osidia
8 Likes
I’m having the same issue, my ping used to be roughly 60 ish but now its 300+ on asia or na server (also in the Philippines btw)
3 Likes
I dunno what’s changed. I had good ping (by my standards 100 below in NA and 120 below in Asia) but after the most recent patch my ping is 200+ in both regions. This always seems to happen after some update/patch. Can you guys fix please?! i can’t play with such high ping…
1 Like
I’m having the same issue right now. I tried even playing in computer cafe and still same ping or worse.
Use to be 70
Now it’s 180
Only clue i have is that it’s somehow related to Singapore, but i don’t know what to do about it.
…
…
…
So what do i do?
1 Like
Been posting about network issues for a while, i can only say that the dev thinks that it’s working as intended…
I’m from the Philippines also and I posted about the same issue a few days ago (Ping problem on all servers). A lot of people have been complaining and yet the OW team hasn’t responded - not even some sort of ‘we’re looking into it’
I don’t think they care about it as much given that it’s been so long
Yep, same issues here regards about the slow connection routine at the time. However, we need to resolve this internet connection perhaps this case wasn’t just explained yet.
Just as I say, networking issues for a while, I can only saying the developers would think that working as I intended…
Please blizzard fix our connections please? 
There was a time when i would join a game and it would be 70 ping like it used to be. Then join another game and it’s back to 180. Eventually all the games became 180. The low ping servers are probably still there, we just can’t connect to them. Either that or they shut down those server farms.
1 Like
It might have to do with undersea cable damage between PH and SG/HK. Not sure about other ISPs, but PLDT seems to be affected. Could be a few weeks or longer til fixed.
PLDT ADVISORY
May 1, 2018
Due to damage to our undersea cable link to Hong Kong, you may experience a slowdown from time to time when accessing certain sites and apps like Facebook, Google, and Netflix. We are taking remedial measures while preparing for repair work of the affected undersea cable. We apologize for the inconvenience and shall provide future updates. Thank you.
From Yugatech:
There are several cable systems that connect the country to Hong Kong including the Asia-America Gateway (AAG), the EAC-C2C, the APCN-2, and the Southeast Asia Japan Cable (SJC). PLDT has not announced the specific cable in concern, but Converge ICT confirms the damaged cable to be from the AAG, a 20,000-kilometer undersea cable system that connects several Southeast Asian countries and Hong Kong to the United States including Guam and Hawaii. The faults in the cable were seen as early as Sunday, April 29.
My ping is usually around 70 ms, but went up to 180 ms since last week. I was being connected to LAX servers instead of PSE. When I tried again this afternoon, it seemed back to normal (PSE, 50 ms), but then ping went up again this evening (PSE, 200 ms).
Thinking about trying a VPN (Mudfish) if it doesn’t fix itself this weekend.
EDIT: Just realized the OP posted in March. This is for everyone else who replied the past few days.
2 Likes
UPDATE: Mudfish works great! Ping back to normal. Just make sure to set it up properly. I forgot to select a “node” when configuring the Overwatch options inside Mudfish so it didn’t work at first.
Price depends on your data consumption (minimum of $3 for 23 GB, supposedly good for 6+ months of OW according to people on reddit) so it’s super cheap.
PS: not sponsored or anything, just really amazed with how well it works hahah. RIP finals…
as of yesterday, it got worst. sure ping went down to 160, but now i’m getting “lag spikes” especially when groups are together. this is specific to PLDT. when i’m connected to Sky it’s fine.
Hey folks,
As ordyordy mentioned, there was a recent submarine cable cut in your area which may be affecting capacity. From what the ISPs have said this shouldn’t be affecting speeds regularly however, so we need to see if this is a result of the cable cut or something else. The connection test the Original Poster ran was to the wrong IP address, so can we have you run some other tests for us?
What we need is a WinMTR test run to the game server. There are instructions in this link to find the game server IP by using the Network Graph (Ctrl+Shift+N). Make sure to use that IP for your WinMTR so we can be sure we’re looking at the right connection.
After you run the test, copy the information from it into your next post. We’ll check these out and see if we can find out what’s up with your connection.
You need to give me an IP Address to check to.
I can’t even login to the game, how do I even obtain the game server IP?
I am a network engineer, so talk even with the most technical term I can understand that.
Here’s the WinMTR from yesterday
From Indonesia with CBN:
WinMTR statistics
| Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
| router.asus.com | 0 | 51 | 51 | 0 | 0 | 2 | 0 |
| 45.126.80.33 | 0 | 51 | 51 | 1 | 2 | 39 | 1 |
| 45.126.81.17 | 0 | 51 | 51 | 1 | 3 | 39 | 2 |
| 125.208.157.53.cbn.net.id | 0 | 51 | 51 | 1 | 6 | 45 | 8 |
| 210.210.161.38.cbn.net.id | 0 | 51 | 51 | 1 | 3 | 46 | 1 |
| 121.100.4.89 | 0 | 51 | 51 | 1 | 6 | 52 | 2 |
| 121.100.5.10 | 0 | 51 | 51 | 15 | 17 | 54 | 15 |
| snge-b1-link.telia.net | 0 | 51 | 51 | 15 | 17 | 54 | 15 |
| las-b21-link.telia.net | 0 | 51 | 51 | 181 | 182 | 199 | 182 |
| blizzard-ic-322961-las-b21.c.telia.net | 12 | 35 | 31 | 188 | 189 | 202 | 202 |
| ae1-br01-eqla1.blizzardonline.net | 12 | 35 | 31 | 188 | 192 | 245 | 202 |
| be1-pe01-eqla1.blizzardonline.net | 0 | 51 | 51 | 181 | 183 | 220 | 182 |
| 24.105.30.129 | 23 | 27 | 21 | 0 | 189 | 200 | 200 |
With FirstMedia:
WinMTR statistics
| Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
| router.asus.com | 0 | 60 | 60 | 0 | 0 | 1 | 0 |
| 10.49.64.1 | 0 | 60 | 60 | 6 | 11 | 41 | 10 |
| 192.168.254.201 | 0 | 60 | 60 | 7 | 13 | 47 | 10 |
| 192.168.191.17 | 0 | 60 | 60 | 8 | 13 | 47 | 13 |
| 192.168.255.158 | 0 | 60 | 60 | 7 | 13 | 42 | 9 |
| lynx-static-116-68-229-110.lynx.net.id | 0 | 60 | 60 | 18 | 26 | 56 | 26 |
| snge-b1-link.telia.net | 0 | 60 | 60 | 19 | 23 | 55 | 20 |
| snge-b1-link.telia.net | 0 | 60 | 60 | 20 | 25 | 55 | 22 |
| las-b21-link.telia.net | 2 | 56 | 55 | 199 | 203 | 217 | 203 |
| blizzard-ic-322961-las-b21.c.telia.net | 0 | 60 | 60 | 193 | 198 | 230 | 195 |
| ae1-br02-eqla1.blizzardonline.net | 7 | 48 | 45 | 188 | 194 | 237 | 191 |
| be2-pe01-eqla1.blizzardonline.net | 9 | 46 | 42 | 0 | 203 | 239 | 203 |
| 24.105.30.129 | 2 | 56 | 55 | 199 | 204 | 217 | 205 |
I am currently able to connect with 50-50 chance.
Latest WinMTR with CBN:
WinMTR statistics
| Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
| router.asus.com | 0 | 101 | 101 | 0 | 0 | 2 | 0 |
| 45.126.80.131 | 0 | 101 | 101 | 1 | 1 | 13 | 1 |
| 45.126.81.17 | 0 | 101 | 101 | 1 | 8 | 349 | 1 |
| 125.208.157.53.cbn.net.id | 0 | 101 | 101 | 1 | 4 | 21 | 13 |
| 210.210.161.38.cbn.net.id | 0 | 101 | 101 | 1 | 8 | 226 | 1 |
| 121.100.4.89 | 0 | 101 | 101 | 1 | 3 | 45 | 2 |
| 121.100.5.10 | 0 | 101 | 101 | 15 | 15 | 42 | 15 |
| snge-b1-link.telia.net | 0 | 101 | 101 | 15 | 15 | 39 | 15 |
| las-b21-link.telia.net | 0 | 101 | 101 | 259 | 259 | 271 | 259 |
| blizzard-ic-322961-las-b21.c.telia.net | 0 | 101 | 101 | 187 | 188 | 205 | 188 |
| ae1-br01-eqla1.blizzardonline.net | 0 | 101 | 101 | 181 | 184 | 210 | 181 |
| be1-pe01-eqla1.blizzardonline.net | 0 | 101 | 101 | 259 | 259 | 270 | 259 |
| 24.105.30.129 | 0 | 101 | 101 | 182 | 182 | 203 | 182 |
I don’t have problem with ping but it seems even now that I’m able to connect it has a little bit more of packet loss, although not very significant.
Hey there, the IP is in the WinMTR page he linked, right at the bottom, pick OW at the bottom in the drop-down to reveal it.
For easy referencing, it’s
The Americas
24.105.30.129 (US West)
24.105.62.129 (US Central)
Brazil (Americas)
54.207.107.12
PS: not sure which one to use tho
I’m also experiencing login issues to Americas server, searching game server, connecting game server and it gets stuck at entering game which results in “lost connection to game server” for over a day. Country : Singapore, ISP : Starhub.
AHHHHHH!!!
It’s for US, not SEA.
We SEA users connect to Singapore despite it’s Americas. The IPs you listed is located in California.
I sent a ticket to Blizzard Support as well. I’m annoyed with this issue.
Hey there, i’m gonna share an underdox method with you guys.
i’m from Singapore and experiencing exactly the same issues as you since yesterday but i able to use Hotspot to get into the game.
So, a thought just came by by going ingame with hotspot first and switch back to my wireless modem. It will still log you out after you switch but i manage to re-enter after. Then i stay for 3 games to make sure connection is good and reopen my overwatch again.
Works for me after and everything is back to normal.
My last two games have been below 80 ping! WOOT! Usually it’s 200+
After over half a year, sana ayos na!!!