Skins missing or becoming locked

[Ahriman-2878]

Reply to Dark

Yea I lost my casual hanzo and my alpine soldier as of March 1st 2018 when Xbox servers were going under maintenance I logged in not knowing found out everything was down than i signed in and yes those things were gone along with some currency that I don’t really care about but what makes it worse is that I paid $10 for the loot boxes and everything was taken away as if they were never opened I tried getting a refund and apparently Xbox can’t give me it because “it’s a problem that is on the developers end and they have to fix it” and I contacted blizzard support and they said they couldn’t do anything so what’s the point of support if neither of them can do anything I have proof I had the alpine skin and that now it is gone it’s a YouTube video that I posted for proof and I can’t put links or anything because everytime I try it says that I can’t so If you wanna see proof the video is called I lost some overwatch stuff the YouTube name is Gabriel Atkins I was extremely tired when I posted it so sorry about that I hope this gets fixed because it’s pissing me off that I only needed the new hanzo skin for the blizzard world update and I would’ve had every skin for hanzo

Hey Dark, thanks for getting in touch.
Sorry to hear that you, like many of us have been effected by this unknown issue. I can offer some partial insight into assisting you with that being to my knowledge. Loot Boxes that have been purchased can sometimes be issued a charge back. Now I don’t know the full details, but what happens is the loot boxes are ‘refunded’ and as such any credits or items earned are taken away. I believe it’s one reason why players can sometimes have Negative Gold. I know it’s not the information you are looking for but I hope it’s something new that you may not have known. Also this could be the cause to the loss of your items as it is one thing that can happen. However, please note that this could most definitely be the same and unknown thing effecting the majority of us which IMO seems to be the main culprit.
In regards to the video I think I may have found it. Is it this one?
https://www.youtube.com/watch?v=kTztQ8cJ44w
If so then thank you very much for sharing this, it’s insanely helpful that we now have video evidence of such an occurrence and to anyone reading this. Please DO provide footage or images if you are able.
Would you mind if I added an evidence section to my main post and have this link there please Dark?

Reply to Memes

I lost my police d.va skin and oni genji skin… How can this be fixed ? (I’m on ps4)

Hi Memes, thanks for getting in touch.
Unfortunately with everything that I’ve learn and experienced so far. We have no fix. One of the main reasons behind this is because for some completely nonsensical reason, Blizzard and OW have done NOTHING about for the past 2 years.
So I am sorry that I can’t fix this for you as I really wish I could get this resolved for all of us.
However, I will be continuing to try and document this as best as I can when I’m able. So I would recommend in bookmarking this topic and please let me know of any updates or development for your case. Thank you.

Reply to Nortio

I also lost police dva and oni genji. I played hero’s of the storm and got both skins and used them for a long time and recently I received police dva in a loot box but it wasn’t a duplicate and when I went to genjis hero gallery I saw that I had to buy it for 1000 gold. I have no idea when they were locked back up since I domt use those 2 skins very often. Was it a bug in some update? Also this happened with my dance emote on Lucio but he’s the only one.

Hi Nortio, thanks for getting in touch.
I’m a little confused as to why Heroes Of The Storm is being mentioned. But, what I can work out of what you are saying is that in your case. You’ve lost 2 skins and an emote. Sorry to hear that dude.
I highly doubt that these losses were a result of a recent update because of the sheer age to this issue which we could tell from reported cases.
Also as I’ve mentioned previously this unknown issue does effect everything in the hero gallery. So it would be okay to assume that the emote vanishing is a result of this frustrating bug.
Please keep me posted of your situation and I would suggest saving this topic somewhere, possibly bookmark.

So dudes and dudettes.
I was finally able to reformat the entire post. Sorry it took some time getting round to it but as I stated this was because of events and personal stuff.
Hopefully everything is easier to read and understand now.
Please do tell me if you are unsure and I am open to any suggestions. If anything can be done to bring attention to this bug / issue or make things better for this topic then please do say.
I will continue to document this as best as I can and I would really appreciate it if you could share this. It needs to be brought to the attention of OW once and for all. By doing this we might finally get a much needed answer because one thing I noticed was that some bug report topics with a lot of traction prompted a response by the Devs.

As always, thank you for your patience and time.