My skins are dissapering and are being locked help

Ahriman-2878 · March 8, 2018, 3:58pm

Hey Dark,
Just commenting here as well in order to try and send a notification to you. Sorry if it’s annoying.
But I did reply to your comment on my topic and things have been updated. So feel free to come talk if you’re still around.

My Reply

Skins missing or becoming locked

Reply to Dark

Dark:
Yea I lost my casual hanzo and my alpine soldier as of March 1st 2018 when Xbox servers were going under maintenance I logged in not knowing found out everything was down than i signed in and yes those things were gone along with some currency that I don’t really care about but what makes it worse is that I paid $10 for the loot boxes and everything was taken away as if they were never opened I tried getting a refund and apparently Xbox can’t give me it because “it’s a problem that is on the developers end and they have to fix it” and I contacted blizzard support and they said they couldn’t do anything so what’s the point of support if neither of them can do anything I have proof I had the alpine skin and that now it is gone it’s a YouTube video that I posted for proof and I can’t put links or anything because everytime I try it says that I can’t so If you wanna see proof the video is called I lost some overwatch stuff the YouTube name is Gabriel Atkins I was extremely tired when I posted it so sorry about that I hope this gets fixed because it’s pissing me off that I only needed the new hanzo skin for the blizzard world update and I would’ve had every skin for hanzo

Hey Dark, thanks for getting in touch.
Sorry to hear that you, like many of us have been effected by this unknown issue. I can offer some partial insight into assisting you with that being to my knowledge. Loot Boxes that have been purchased can sometimes be issued a charge back. Now I don’t know the full details, but what happens is the loot boxes are ‘refunded’ and as such any credits or items earned are taken away. I believe it’s one reason why players can sometimes have Negative Gold. I know it’s not the information you are looking for but I hope it’s something new that you may not have known. Also this could be the cause to the loss of your items as it is one thing that can happen. However, please note that this could most definitely be the same and unknown thing effecting the majority of us which IMO seems to be the main culprit.
In regards to the video I think I may have found it. Is it this one?
https://www.youtube.com/watch?v=kTztQ8cJ44w
If so then thank you very much for sharing this, it’s insanely helpful that we now have video evidence of such an occurrence and to anyone reading this. Please DO provide footage or images if you are able.
Would you mind if I added an evidence section to my main post and have this link there please Dark?