Server crashes i get punished?

so game goes black screen happens to everyone in the game we can still use in game txt chat but no voice. Wait 10 mins game still black screen leave game closes i get 30min ban from comp…how is that ok?


Because the system can’t detect technical malfunctions.

Blackscreens usually are caused by a bad connection with the server.
If the server is at fault then nothing will happen, though if your/their ISP has issues then they can’t detect it thus resulting in well punishments.

Read more about it here: Overwatch Technical Issues, SR Loss, and Leaver Penalties