I placed t500 in open queue during season 36 and was not given the rewards. Apparently anyone under 3500 were kicked from the list, even though we qualified. I submitted a ticket 3 weeks ago, just got a response today and they basically told me to make a forum post… so here I am making a post 
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Here’s a link to my post in case you would like to read more about this issue: Season 36 Missing Top 500 Rewards. I put your thread under Missing Top 500 Rewards (Season 36).
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I don’t even know anymore.
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You’re not alone in experiencing this bug. I have created a more centralized place to keep our evidence of our missing Top 500 placement and rewards for Season 36. Under my megathread is a new category titled: Season 36 Top 500 Evidence. Comprehensive Thread Of All Top 500/Competitive Bugs. Please post any evidence you have to a filesharing website such as Imgur, Youtube, Reddit, etc. and then reply with a shortened URL and your BattleTag to those posts so I can add them to the megathread as well.
Here is another bump for this post.
Bumping up this thread once again.