Rubber banding after the patch

Technical Support
1

Hello again, after changing my router three weeks ago and having no problems. it seems to have started rubber banding after the patch. My ping is stable for a good 5 mins before it starts to fluctuate between 67 and 170 ms.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mynetwork 0 604 604 0 1 32 1
10.11.xx.xxx 0 604 604 16 25 85 26
No response from host 100 120 0 0 0 0 0
tcore3-_hundredgige2-13-0-0.net.bell.ca 2 572 565 17 25 112 34
dis53-_hundredgige0-2-0-0.net.bell.ca 1 580 575 16 22 79 22
tcore4-_1-14-0-0.net.bell.ca 1 592 589 26 33 82 31
tcore4-newoyrkaa_hundredgige0-8-0-0.net.bell.ca 1 588 584 29 38 80 40
bx10-newyork83_ae1.net.bell.ca 2 580 574 28 34 123 38
blizzard_bx10-newyork83.net.bell.ca 2 580 574 29 38 151 32
ae1-br01-eqny8.as57976.net 1 584 579 44 51 148 49
et-0-0-2-br02-eqch2.as57976.net 1 584 579 45 56 157 51
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
No response from host 100 120 0 0 0 0 0
2

Bell is losing some of your data before it reaches the routing partners that Blizzard uses. You sent 604 packets, but we don’t see them again in the test, so that’s how we know it’s actual packet loss.

3

I just spoke top my isp provider and they changed some things on my modem and now thing a worse in terms of stability. Now I am experiencing the same problem I had 3 weeks ago with my latency fluctuating. Now my ping jumps 30 ms every 2-5 seconds and I slightly rubber band.

Note: I can not physically connect my computer to my modem via either net cable.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mynetwork 0 334 334 0 6 536 1
10.xx.xxx.xxx 1 328 327 21 46 3936 22
No response from host 100 67 0 0 0 0 0
tcore3-montreal02_hundredgige2-13-0-0.net.bell.ca 1 328 327 21 47 3938 29
dis53-_hundredgige0-2-0-0.net.bell.ca 1 328 327 20 43 3935 22
tcore3-_1-14-0-0.net.bell.ca 1 326 324 31 43 1076 34
tcore4-newyorkaa_hundredgige0-5-0-0.net.bell.ca 1 328 327 28 92 4146 36
bx10-newyork83_ae1.net.bell.ca 1 324 322 30 95 4168 32
blizzard_bx10-newyork83.net.bell.ca 1 326 324 31 46 1075 32
ae1-br01-eqny8.as57976.net 1 322 319 92 103 1080 95
et-0-0-2-br02-eqch2.as57976.net 1 322 319 92 103 1079 95
et-0-0-29-br01-eqch2.as57976.net 1 322 319 92 103 1080 96
137.221.65.132 1 322 319 92 102 1079 96
et-0-0-2-br01-eqla1.as57976.net 2 314 309 92 139 1080 96
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
No response from host 100 67 0 0 0 0 0
4

Yeah, this test does look much worse. Your connection to the modem is very unstable, so possible WiFi interference or maybe it’s just a bad modem. The response time is hitting 536ms and 3936ms periodically before you connect to the ISP’s network.

That lag is carrying over onto the hops of Bell’s network.

5

Here is another test after restart my computer:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
mynetwork 0 261 261 0 3 98 1
10.xx.xx.xxx 1 257 256 21 29 111 32
No response from host 100 53 0 0 0 0 0
tcore3-_hundredgige1-6-0-3.net.bell.ca 0 261 261 21 55 900 26
dis3-_0-3-0.net.bell.ca 1 257 256 21 26 111 32
tcore4-_1-10-0-1.net.bell.ca 1 257 256 31 38 116 34
64.230.78.138 1 257 256 29 36 109 33
bx10-newyork83_ae0.net.bell.ca 1 257 256 28 33 115 33
blizzard_bx10-newyork83.net.bell.ca 1 257 256 31 39 182 37
ae1-br01-eqny8.as57976.net 1 257 256 43 50 151 44
et-0-0-2-br02-eqch2.as57976.net 1 253 251 44 54 155 114
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
No response from host 100 53 0 0 0 0 0
6

These hops should have a response time of less than 10ms at all times, and they’re still hitting 98-111ms periodically. They may need to come and switch it out for you.

7

Ironically, I just recently changed my modem 3 weeks ago. I had the exact same problem: Can't create a ticket on the techinical support forums + rubber banding in game - #3 by Zenlaka After changing the modem I experienced problems. So I do not know if the patch screwed it up or the modem they gave me was just a lemon.
Regardless, they’re sending a technician to check my out side lines, modem, etc. I do not understand how this problem occurred just randomly. My ping was stable and fine prior to the patch and now it is giving me trouble.

Also, when I spoke to a representative on the phone they told me it was a blizzard issue with the patch. I told him most likely blizzard reponse will be that it is on my end or my isp provider.

8

Well, the test shows where the problem is. You ran it, you created the data, so it’s not like someone is altering it to make it say something that isn’t actually happening. If anything, the ISP is shucking responsibility off to Blizzard. The servers for Overwatch have no history of being unstable for any length of time (brief blips here and there), despite what countless posts suggest on the forum (it is 99% ISP issues, really). ISPs changing their routing/handling of traffic has been messing with connections since the internet was born.

I hope the tech can help you. Definitely run the WinMTR to the Overwatch server when they are at your home so they can see the response times and packet loss.

P.S. I’m just a player/MVP, not an employee.

9

Actually, there was an issue with blizzard’s servers about a year ago ( give or take). For some reason all bell users could not access any of blizzard’s severs, i.e. could not log in into any game, could not access the bnet website, etc. Eventually they fixed the issue but I did not have any idea what the problem was. Also, I am fully aware that you are not a blizzard employee.

Edit: I’m stupid, just ignore this post.