I have 12 Golden Guns on my account and now all of a sudden I have 11. My Pharah Golden Weapon is now locked for some reason.
At least they still have time to push out lazily recolored cosmetics that they sell for $20.
My golden weapon for Kiriko has been gone since at least Halloween. Itās so dumb that they canāt fix this honestly.
Still not fixed, Blizz can u please acknowledge that this issue is still existing? Itās been over 4 months now ffs
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New Shop Update!
Golden Weapons Bundle:
Unlock visible Golden Weapons for Junker Queen, Sojourn, and Kiriko
1500 Overwatch Coins (2400) 38.5% off
Still missing 1500 hours of heroes and still missing my golden sojourn gun since Halloween. This is ridiculous
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Update: Still donāt have my sojourn golden weapon after it disappeared like 6 months ago zzz
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Still not fixed with the season 4 patch, nice blizzard -_-
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After Season 4ās patch today, I realise that my Sojourn Golden Weapon is finally back, can you re-check yours too?
Iāve submitted one ticket a month ago and requested the Customer Service team to forward this Thread and situation to the Dev Team, and they responded that they will be look into this.
Hello, missing golden weapon for Kiriko hear too.
Proof i had buy it : report bug Golden Weapon - YouTube
Thanks you and have a good day !
Congrats man, very happy to hear that! After all the effort you put into this bug report, you deserve it 
Unfortunately I still havenāt gotten back my JQ golden weaponā¦ Maybe I should contact the support after all these months and hope for the best. But itās good to hear that there seems to be hope after all
Hi, Thank you! I think you should contact them too, I received their respond regarding to this ticket, and Iām linking the whole conversation for your information!
I think they only issued manual fix for each player, so itās best to contact them in person.
It did took a long time and finally we are noticed, good luck to you too!!!
2 months ago:
vvangziTitle: Ingame Golden Weapon went missing for Junker Queen, Sojourn, and Kiriko after the Halloween Patch, Never Fixed!
2 months ago:
Frostfenic
Salutations,Thank you kindly for taking the time to reach out to us today. I hope that the day finds you well! ā¢į“ā¢
We have received multiple reports of this issue and can confirm it is not working as intended for some players. Currently, we do not have a workaround or resolution that can be provided. We apologize for any inconvenience while our developers work as quickly as possible to resolve the issue. Please keep in mind Customer Support is not part of the bug report process, we have no information on the status of the investigation and we cannot post update on the forums as that falls under other departments.
If you discover a new issue, please submit a new Bug Report. Blizzard Support - Report a Bug
Note: Bugs submitted in-game do not receive a personal response. Instead, theyāll be directed to the teams responsible for addressing them.
Thanks again for your time and giving me the opportunity to address your issue! Have a great day!
vvangzi
Greetings,Thank you very much for the reply, I feel better now when at least I received a response from Blizzard here.
I understand that Customer Support is under another department than the Bug handling team.
But please forgive us, weāve been completely ignored by the Bug Report Department for 4 months, and received no response at all - they didnāt give a damn.I understand thereās nothing much you can do for us, but if you could, would you forward our Bug report thread to the Developer Team, and at least let us be seen by them again? Each golden weapon for a regular player means 2-5 months of grinding in Competitive seasons (depending on the playerās rank) let alone there are multiple golden weapons affected if people owned more previously. Itās a mark of our time dedicated to this game, I believe you certainly understand from our perspective.
[Resolved] Missing Golden Weapon for JQ, Sojourn& Kiriko
Thank you very much, I apologize for any inconvenience caused, but this could really help us.
Warm regards, wish you have a great day.
2 months ago:
Chaneassan
Hey there Wang,Game Master Chaneassan here today. Thank you for your patience while your ticket was waiting in queue.
What Iām going to do is send your account over to our Account Administration team. They have the tools needed for the visibility required in cases like this. I should mention that there isnāt an immediate response when we do this but the main reason is really because we want to give them to time to look over everything. Being thorough is extremely important so nothing is missed.
At this point, your account details have already been sent to. As soon as I get an update, Iāll be sure to follow up with you through both your email and ticket.
Thank you again for your time and be sure to keep an eye out for an update.
1 month ago:
Urndanorm
Hey there Wang,Game Master Urndanorm here. Thank you for waiting patiently during the time it took to get to investigating your issue, we apologize for any longer than usual delays recently.
I hear you had some questions about a missing Golden Weapon for Sojourn that had gone missing for you in Overwatch 2. Making sure that things are running smoothly is important, and feeling like you might be missing out on something is never fun. I wanted to dive into this with you and see what we could find out.
I checked into your case, and the escalation that was passed on to the development team is still being worked on. For now, please continue to wait until this can be addressed in game. We will update you via this ticket and email as soon as a fix has been made.
I hope this helps! If you need assistance with anything else, please do not hesitate to let us know and weāll be glad to address any concerns.
I hope you have a great day, please take care.
6 days ago:
Hello Wang,This is Game Master Relzzuli here with an update! Thanks for your patience while the situation with the Golden Weapons was investigated.
After checking into the situation and the root of the problem was resolved, we were able to confirm that you did purchase Sojournās golden weapon before so it has been added back to your account now for the future.
Good luck to you and take care!
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Today i received back the golden weapon after 3 days.
āAfter checking into the situation we were able to get Kirikoās golden weapon added back properly for the future.ā
just make a new ticket. Its rly works.
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Tysm man! Really appreciate you linking the conversation, it helped me a lot in communicating with the support.
After 6 months I finally received back my golden weapon. The support at Blizz is super friendly and willing to help you, so for anyone who is still having this issue: Just contact them like @vvangzi and @Jamming already said!
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I had pretty much given up hope on getting my Junker Queen golden weapon back (without rebuying it of course), but had occasionally been looking back at this post to see if by chance any updates had happened. I saw that @vvangzi had finally solved their issue by making another ticket, so I decided to make another ticket myself because why not? And to my surprise they actually were able to get me my golden weapon back!!! Thanks again @vvangzi for keeping us all posted with updates. To anyone that still has this issue, just make a new support ticket like those above me and it should work out for you! Good luck!
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I am so glad that after all the effort we put in, we can finally receive back what belonged to us! I just hope all the rest affected players can see our conversation above and issue the ticket too!
@revenger @Wesker-12866
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