There have been a few customer support responses which indicate that they have at least recognized our issue, which you can read about in the megathread, but I doubt a Dev has seen it seeing as how the Dev team has no contact with Customer Support. However, that doesn’t mean we should stop trying.
Please do include a link to my megathread in your customer support ticket as well, I’ve fully explained and documented our missing Season 36 Top 500 rewards and compiled a list of every player who was affected, and more, but I can’t risk sending another support ticket due to my account warning. Link here: Comprehensive Thread Of All Top 500/Competitive Bugs.