I have the same issue in open queu since a couple of days.
Role queue works fine.
Also when grouping-up with friends, their ratings drop from diamond to gold.
This is all very annoying to say the least.
I’ve had this issue as well. Can’t get into any open queue games. I’ve sat in queue for 3 hours and not a single game found. I also wanted to try out competitive mystery heroes and was in queue for THIRTEEN hours. Role queue is the only one where I can find a game in less than 30 minutes.
Hey I figured out the problem (for me at least.) I was playing on a trial version, even though the game was free, so I just got the actual game and everything has been fine. I’m not sure if it’ll help with your issue but just wanted to share just in case it did.
You are not alone in experiencing this bug. Here’s a link to my post in case you’d like to read more about this issue: Comprehensive Thread Of All Top 500/Competitive Bugs. I put your thread under: Matchmaker Queue Time And Balance. Any help in spreading the word about this megathread would be greatly appreciated.
As I commented on the other thread, This seems to be a networking issue as the endless queue times seem to be happening on NA servers as well for those with high ping.