Missing items (skins, sprays, emotes...)

Bug Report
7

Hey there,

I’m on pc and the last items I bought were league tokens on 14th July. I did not activate any filters when looking at my hero inventory.
I also need to add, that every hero (except for Echo and Sigma) was shown as having something new upon logging in.
I do not know the years I got the items in, what I do know is that I used to have a full Mercy collection, for example, which is now incomplete. I do have a screenshot of my gallery which is tagged as “NEW”, showing that my gallery seems to have been updated since the update.

I also don’t know if any more of my emotes etc are missing. But when I open lootboxes now I get new items instead of duplicates. (I always got duplicates before) Since I don’t know when I got the stuff or which ones are missing, I made a small list of stuff I immediatly noticed to be gone:
Ashe sitting emote (got it in a lootbox again yesterday)
Ana Cabana (Legendary)
Doomfist Plains (Rare)
Doomfist Dance (Epic)
Genji Meditate (Epic)
Hanzo Cloud (Epic)
Hanzo Backflip (Epic)
Hanzo Target Practice (Epic) (not sure)
Junkrat Rip-Tire (Epic)
Junkrat Puppet (Epic)
Junkrat Vaudeville (Epic)
Lucio Juggle (Epic)
McCree Joker (Epic)
Mei Pumpkin (Epic)
Multiple Mercy sprays ruining my 100%
Moira Medal (Rare)
Orisa Camouflage (Epic)
Orisa Null Sector (Legendary)
Pharah Anubis (Epic)
Reaper Desert (Epic)
Reaper Pumpkin (Legendary) :frowning:
Reinhardt Charge (Epic)
Sigma Talon (Epic)
And many more… I’m missing so much stuff, I’ll actually quit if lose all of it.
Can I ask what could have caused the problem of losing hard-earned progress for so many players?
Thanks for your help
<3

3 Likes
8

Playing on PC. The only thing I bought in a long time was gifting someone OWL tokens. I never bought Summer Games boxes.

The filter settings don’t seem make any differences. It looks like all the items are gone for sure.

I can not remember when I got specific items. I did not get them last Summer Games though, since I already had every item by then.

Missing Items

Items in italic are not Summer Games items. Those are just the items I noticed, there might be more which are missing.

Hero Skins Emotes Victory Poses Voice Lines Sprays Highlight Intros
Ana Cabana - Medal Better than retirement,
Do less		 - -
Ashe - - Medal - - -
Baptiste - - - It’s your lucky day,
No point rushing in		 - -
Bastion - Boxing - - - -
Brigitte - - - - Hammer throw -
D.Va - - - - - -
Doomfist - - - - - -
Echo - - - - - -
Genji - - - Hoping for a challenge Fencing -
Hanzo - - - Defeat is the first step - -
Junkrat - - - I give it a 10 Tennis -
Lúcio - - - - Football -
Cowboy - - - I don’t much like losing - -
Mei Zhongguo - Medal I tried my best - -
Mercy Hangzhou Spark,
Hangzhou Spark Away,
Paris Eternal,
Paris Eternal Away,
Philadelphia Fusion,
Philadelphia Fusion Away,
Toronto Defiant,
Toronto Defiant Away 		- - - - -
Moira Éireannach - - - - -
Orisa - - - Golden - -
Pharah - - - Clear skies, full hearts,
On autopilot,
We are in this together		 - -
Reaper American Shrug - - - -
Roadhog - Headbanging - - - -
Sigma - - - - - -
Soldier: 76 Grillmaster: 76 - - - Golf -
Sombra - - - Try and keep up - -
Symmetra - - - Reality is my playground,
Victory is everything		 Rythmic -
Torbjörn - - - - - -
Tracer - - - Bit dodgy Track Just in time
Widowmaker Côte d’Azur - - Dame chance,
I don’t miss		 Gymnastics -
Winston - - - - - -
Wrecking Ball Lúcioball - - Be the ball,
Keep your eye on the ball,
More power!		 Bowling -
Zarya Midnight,
Weightlifter		 Burpees - Russian judge - -
Zenyatta Djinyatta - - Form is temporary,
Strive for improvement		 - -

I hope that helps. While most of the missing items are Summer Games items, not all of them are.

1 Like
9

I also lost my skins about a week ago maybe more. Noticed that I don’t have graffiti on Zen (it was chosen) and Bastion Pirate Ship he was also chosen. But now they are gone and maybe I lost something else and did not notice. Filters do not stand and money is not returned. I write in support, they say to write on the forum for a week, no one returns anything and the forum is ignored. Graffiti on Zen from the summer games and Skin on Bastion for league tokens but I didn’t get my money back for those tokens.

1 Like
10

Hi,

Today I log in and Im missing a lot of skins, sprays, etc.

*** What platform you are all playing on (PC, PS4/5, Xbox 1/X/S, Switch):** I play on PC.
*** If you made any real cash transactions during the last Summer Games seasonal event (since this seems to be focused around that seasonal event):** the last thing I purchased was 200 league tokens on 07/08/2021 for Overwatch. I also bought diablo prime evil upgrade but that is another game not sure if related with this issue.
*** Have you inspected your inventory without using hero gallery filters? I know there is current problems with checking or certain promotional OWL items with filters turned on.** : no filters selected.
*** For any items that are missing, try to remember the year you obtained those items:** they are too many is hard to remember the year of all of them but I had almost all the available skins.

1 Like
11

I’m on PC.

The only real cash transaction I made recently was Overwatch League tokens to buy the Mercy skin when they got re-released for purchase.

I have no filters on at all.

I cannot remember the exact year I would have obtained the items, but the majority of things that are missing for me are not event items, and I have been playing since release, so I would have unlocked the majority of these items within the first couple of years.

The only specific thing I could think of is that I am missing some of Baptiste’s non-event skins (Buccaneer, Pirate and Camouflage), as well as some of Ashe’s non event emotes and highlight intros (Dynamite, Flourish, Slow Clap and Take a Knee being the emotes and Ashe and Bob and Bullet Walk being the highlight intros) which I definitely would have unlocked not long after these heroes were released.

I am missing some Summer Games items I definitely would have had previous to the patch.

Ana Medal victory pose
All 3 of Baptistes voice lines
Baptiste Discus highlight intro
Reality is my playground Symmetra voice line
Dame chance Widowmaker voice line
Hammond Lucioball legendary skin
Zarya Burpees emote
Strongest woman Zarya voice line
What weighs upon your mind Zen voice line

Thank you for your help.

2 Likes
12

Coming from this thread (This patch sure broke a lot of stuff): Unexpected Server Error affecting specific accounts

I just now got to check my account from the former bug and I’m suffering from the same issue as most in this thread.

  • Platform is PC.

  • I did not make any purchases during the summer games event, I did purchase OWL tokens after the event though. But this seems to be affecting 2019 items for me, so I’ll answer for that and it’s also a no. I have spent over 100 dollars in loot boxes before regrettably but its unrelated to this issue

  • Using filters didn’t get me any better results, the items are locked and the American Reaper actually can’t be seen at all, I’m assuming this is intended because these items can no longer be unlocked at all.

  • Missing items consist of items I unlocked in 2019: Baptiste Camouflage is the only regular non-event item, Orisa Dressage emote which was actually equipped and removed from my emote wheel, American Reaper from the week 1 challenge which is critically missing and cannot even be rebought at a later event (weirdly enough I do have the 6 win player icon from the same challenge). Every single summer event voice line from 2019 besides Ana and Pharah have gone missing, All the medal victory poses from 2019 are missing. I am also missing the Lucioball player icon with Wrecking Ball on it. Also the Pole Vault spray for Baptiste.

As a player who prides themselves on getting all the cosmetics in this game, this is a really disappointing bug that needs to be fixed, especially the limited cosmetics people can no longer even buy with credits.

1 Like
13

Same problem with missing items. I had about 95% of everything unlocked. I can’t say what specific skins, emotes, etc. are gone because I don’t remember all the names, and only remember some of the names of items that I had equipped.

What platform you are all playing on: PC
If you made any real cash transactions during the last Summer Games seasonal event: Not that I remember.
Have you inspected your inventory without using hero gallery filters? Before matches I can't choose the skins that were previously unlocked so it's not human error.
For any items that are missing, try to remember the year you obtained those items? I've been playing since launch and have collected items over several years. Some event items were collected out of events because of special lock boxes.
2 Likes
14

I’m on PC.
I made no cash transactions whatsoever.
I’ve checked my gallery over and over, but I’m certainly missing lots of items.
I’ve been playing for years, I won’t be able to tell you what year I got the items.
I’m missing -
Ana - Cabana, “you seem stressed” and a summer spray
Dva - Junebug
Echo - Kkachi
Hanzo - Wave, Drago skins and the RIP victory
junkrat - Beachrat and a spray
Lucio - Striker and “suboptimal”
Mcree - “ON the range” RIP victory and a spray
Mercy - Winged victory skin, “piece of cake” and “guardian angel” voice lines
Moira - Performance enhanced voiceline
Orisa - “thank you for understanding” voice line
Pharah - Carbon fibre skin, RIP victory
Reinhardt - RIP victory
Roadhog - RIP victory, No I in team, What’s mine is mine voice lines
Soldier - Bring the noise line, RIP victory
Sombra - tulum skin
Symetra - Reality is playground voice line
Tracer - bit dodgy line, RIP victory (I had this for every character, nearly everyone is missing it), hurdle highlight intro, and a few sprays
widow - Electric and cote d’azur skins, shot dead emote, dame chance and I don’t miss voice lines, some sprays
winston - Twist emote, RIP victory, playtime over line
Wrecking ball - mayhem skin, Eye on ball, more power voice lines,
Zarya - It’s only a game, strongest woman and russian judge voice lines, Polyanitsa skin,
Zen - RIP victory

I’ve probably missed some, but there was a lot there. Mostly from summer games, halloween and anniversary.

I don’t know if this helps, but I did get a lot of the RIP victory stuff and filled in a lot of gaps last anniversary special. On the other hand, I’ve been spamming “piece of cake” for years and that is missing too. I would appreciate all the stuff back though.

Thanks.

2 Likes
16

I’m missing American Reaper from the first weekly challenge of summer games 2019.

I play on PC.
I did not do any microtransactions during that years summer games event.
I went through my gallery without any filters turned on.
I still have the spray and player icon that we unlocked for 3 and 6 wins.

I don’t seem to be missing anything else besides this skin

2 Likes
17

Hello,

I rarely buy loot boxes, but I did buy some during the summer event 2021. But I did not refund any of the loot boxes (Which seems to be asked aswell)
I’m playing on PC. I’ve definitely only noticed the missing items today since the patch update.

Ana:

Emotes: Protector & Dance

Victory Pose: Mission Complete

Voice Lines: Are you scared? Don’t be scared

Baptiste:

Highlight Intro: Discus

Bastion:

Skins: Tombstone, Giftwrap, Antique

Voice Lines: oooooooo

Highlight Intro: On Guard and Ganymede

Brigitte:

Skins: Tre Kronor, Sol, Engineer and Feskarn

D.VA:

Skins: Junker and Junebug

Highlight Intro: Lying around

Doom:

Skin: Blackhand

Highlight intro: Uppercut

Echo:

Emotes: Analysis, Weightless

Highlight intro: Awakening, Evasion, Maneuvers

Genji:

Skins: Young Genji, Kendoka

Emotes: Challenge, Dance

Voice Lines: Yeah!

Highlight Intro: Pumpkin Carving

Hanzo:

Voice Line: Never second best

Highlight Intro: My aim is true

Junkrat:

Skins: Caution, Cricket, Dr. Junkenstien

Emotes: Running Rat

Voice Lines: Smile, Dipstick, Happy Halloween, I’m alive

Lucio:

Skins: Selecao

Emotes: In the groove, Knee Slapper

Voice lines: Hit me, I’m on the top of the world, tinnitus

Highlight intros: In the groove

Mcree:

Skins: American

Voice lines: I’m the quick

Highlight Intro: The duel

Mei:

Skins: Mei-rry

Highlight intro: Skating around

Mercy:

Skins: Devil and Witch

Emotes: The best medicine

Moira:

Skin: Eireannach, Banshee

Orisa:

Skins: Sanye, Carbon Fiber

Pharah:

Skins: Possessed, Enchanted armour, Qinglong, and Aviator

Reaper:

Skins: Shiver, lu Bu

Emotes: Dance, Slow clap, Take a knee

Highlight intro: Executioner

Reinhardt:

Skins: Bloodhardt

Emotes: Zombie Walk

Voice Line: Bring me another, German Engineering, Honor! Justice! Reinhardt

Roadhog:

Emotes: Secret friend, Can crusher

Highlight intro: Footsteps

Sigma:

Emotes: Relaxation

Soldier:

Skins: Immortal

Emotes: Take a Knee

Highlight intro: Looking at you

Sombra:

Skins: Los Muertos, Talon

Voice Lines: Boop, just squishing a bug

Symmetra:

Skins: Vampire and Dragon

Highlight intro: My reality

Torbjorn:

Skins: Zhang Fei

Tracer:

Skins: Track and Field (I’m from the Uk so was happy I had this)

Highlight intro: Serious Business

Widow:

Skins: Nova

Highlight intro: Under the mistletoe

Winston:

Voice lines: I do not want a banana, No monkey business and Peanut Butter? I had all these equipped

Highlight intro: Glasses

Wrecking ball:

Skins: Horizon

Zen:

Skins: Ascendant and Skullyatta

Highlight intros: Focused and Perspective

This is a lot missing! A lot of them I got this year during the events. I got Junkenstien skin for junk when it first came out. I’ve had my account since 2017. So I’m VERY VERY annoyed this has happened. I don’t have enough coins to buy them all again and most of them are event skins that have already gone. So will have to wait a year for them to happen again. PLEASE FIX THIS ASAP.

1 Like
18

I’m also super mad. It seems like such a small thing, but the “piece of cake” voiceline was a huge part of my play. And now I can’t get it for a year, or until they fix this bug…

2 Likes
19

Hey,

I am playing on PC and I have this same problem. I have no problems using filters in the hero gallery(Everything seems normal?) I haven’t made cash transactions during the last Summer Games event.
I also had some new stuff added to heroes, can’t remember to which ones tho.

I noticed that these were gone, not sure did I receive something new, but;
Ana - Beach Ball emote - Do Less, voice line - Medal victory pose
Ashe - Posh skin - Shooting spray
Baptiste - Camouflage skin (Not sure about this one) - It’s your lucky day, and Still looks bad, voice lines
D.Va - Waveracer skin - Eject Highlight intro
Hanzo - Target Practice Highlight intro
Orisa - Thank you for understanding Voice line
Reinhardt - Flex Emote
Sombra - Azúcar and Tulum Skins
Symmetra - Reality is my playground Voice line
Torbjörn - Tre Kronor Skin
Widowmaker - Tricolore skin - Hanging around highlight intro
Zenyatta - Taunt emote

I really can’t remember when I got any of these things :c I am just sad and disappointed now. I haven’t played for some time (which is also why I can’t be 100% sure of everything) and now when update came I decided that it would be nice to play few matches only to find that my hero gallery is somewhat messed up. I also got 2 Summer Games loot boxes, which I haven’t opened.

2 Likes
20

It seems there’s a pattern here including cosmetics/items from 2019 summer games or before that (some exceptions). I’m also assuming that everyone’s account is older than that or possibly participated in that event/year.

2 Likes
21

Same Issue, didn’t notice until today and I’m missing several legendary summer games skins.
I play on PC.
I did not make any cash purchases.
I do not recall exactly when I got the skins but it was most likely the same year they came out. The ones I’ve noticed missing so far are:
Ana: Cabana skin, Do less voiceline and medal victory pose.
Hog: Lacrosse skin.
Hanzo: Wave skin.
Genji: Kendoka skin.
Moira: Eireannach skin.
Zenyatta: Fastball skin.
Orisa: Dressage emote and Thank you for understanding voiceline.
Tracer: Bit dodgy voiceline.
Widowmaker: Dame chance voice line.
Wrecking ball: More power! voiceline.
Bastion: Boxing emote.
Pharah: On autopilot voiceline.
Symetra: Reality is my playground voiceline.
Ashe: Medal victoy pose.
Baptiste: No point rushing in and It’s your lucky day voicelines.
I know for a fact they got removed recently because I’ve had every single lootbox item unlocked for over a year and now those are locked.

I checked turning on and off the filters and actually trying to filter the stuff I don’t have shows nothing, looks like everything is unlocked when I apply filters and then when I go into each character then the missing items appear as missing. It looks like the filter actually checks them as unlocked.

Hope this helps and that the issue can get solved.

1 Like
22

I play on PC.

I never make purchases with real money, I may have unlocked stuff with the in game credits though.

I am missing the summer games skins for Torb, Soldier, and McCree: all of which I had equipped the last time I played. I logged in today and they are locked and have classic skins equipped. I unlocked the McCree summer skin this year from a lootbox and got the Torb and Soldier skins the year they released.

Oddly, I’ve not noticed anything else missing other than these 3 skins as of yet, but that could be from them being the most noticable.

1 Like
23

I play on PC and I’ve had the game since 2017.

I didn’t buy anything on the last summer games, but I know that on 2017 and 2018 bought some items.

It doesn’t appear to mater using filters the missing items appear as unlocked.

I had unlocked most of the seasonal events items minus some few legendary skins that I didn’t like because I always got to a point of getting repeated items on all the seasonal events and keept acumulating credits I used to unlock the ones I liked at the start of the next event, so the emotes, victory poses, voice lines, sprays, highlight intros and player icons are missing, all the blue-normal? skins, all the purple-uncomon? skins and a lot of the legendary skins are missing. It looks like some of the skins I had been using during the summer event are still equiped but everything else is missing.

Some limited time unlockable skins seem to be there but I don’t know how many of them I had unlocked and even then they were pretty meh.

I know I miss the superstition player icon, the dva black cat skin and other things like that because, well, look at my name…
At least the sombra black cat is still there with some or all the owl skins I had, the pink mercy and the lucio owl emote so that’s at least good.

I know I had the dva gold weapons but are now locked and I can’t remember how many more I had unlocked, but at least I know they were very few and less important to me.

1 Like
24

I play on an Xbox 1

I got the unvaulted All Stars/Atlantic Skins via microsoft balance which was filled through an xbox giftcard.

Ive looked for the mercy skins (All Stars/Atalntic Mercy, Genji, Tracer, Lucio) with and without a filter. Nothing comes up at all.

All skins where bought during the unvaulting event

1 Like
25

Any word on any progress with fixing this bug?

One more detail that may or may not be relevant: I had collected over 50 unopened loot boxes by the time this bug re-locked my unlocks.

1 Like
26

I play on PC and have had Overwatch since the first Summer Games event.
I am able to see the items, but they’re showing as locked despite which filter I use.
I know for a fact that I have all of the event items and one-off items because I’m a bit obsessive about collecting them all during each event, and check multiple times before each event completes.

Aug 18, 2021 Overwatch: 200 League Tokens $9.99 Complete []
Jul 6, 2021 Overwatch: 200 League Tokens $9.99 Complete []
Jun 9, 2021 Overwatch: 200 League Tokens $9.99 Complete []
Jun 3, 2021 Overwatch – 11 Anniversary Loot Boxes $9.99 Complete []
Apr 29, 2021 Overwatch: 200 League Tokens $9.99 Complete []
Apr 24, 2021 Overwatch – 5 Archives Loot Boxes $4.99 Complete []
Apr 24, 2021 Overwatch – 5 Archives Loot Boxes $4.99 Complete []
Feb 23, 2021 Overwatch – 5 Lunar New Year Loot Boxes $4.99 Complete []
Feb 23, 2021 Overwatch – 5 Lunar New Year Loot Boxes $4.99 Complete []

This is what I know I’m missing (locked, but shouldn’t be.) It’s possible but unlikely that the vanilla (non-event) items might be legitimately locked but all of my loot boxes have been only duplicates for as far back as I can remember. I mostly care about the limited time cosmetics that I can’t just unlock at any time. Especially if any of them no longer show up in the default filtering and I don’t know that I no longer have access to them.

Ana:
Victory Pose - Medal
Voice Line - Do Less

Ashe:
Emote - Flourish
Victory Pose - Medal
Spray - Shooting
Highlight Intro - Ashe and Bob

Baptiste:
Voice Line - No Point Rushing In
Voice Line - Still Looks Bad
Spray - Pole Vault

Brigitte:
Victory Pose - Medal

D.Va:
Skin - B.Va

Genji:
Skin - Kendoka

Hanzo:
Skin - Wave

Moira:
Emote - Come Here

Orisa:
Emote - Dressage
Voice Line - Thank You For Understanding

Sigma:
Voice Line - A Pattern Forms
Voice Line - Just Act Normal

Symmetra:
Skin - Peacock
Voice Line - Reality Is My Playground

Torbjorn:
Skin - Surf N Splash

Tracer:
Voice Line - Bit Dodgy

Wrecking Ball:
Skin - Lucioball

Zenyatta:
Voice Line - What Weighs Upon Your Mind

Icons:
Shooting
Lucioball
Surf N Splash
Kendoka
Punchimari
Tennismari

1 Like
27

Hey Dog, for your protection, remove the transaction ID numbers of your recent transaction list. That should not be shared publicly.

2 Likes