My problem with Symmetra is that they gutted a character that was viable and gave us an entirely different character that is now entirely reliant on her team AND communication in order to be even remotely effective. That’s not OK in my book.
When I’m looking at balance in the game I try very hard to be as objective as possible. Looking at things and figuring out if they work or not is part of my day to day living, and objectively criticizing things and finding out how to improve them is a large part of what I do. New Symmetra DOES have some viable options in the pro scene and in more coordinated teams, or in situations where people are willing to communicate, but that does not inherently make her balanced.
Overwatch is not a game that requires team communication, so if you balance a character around them needing that in order to be successful you are automatically putting them at a disadvantage to all the other characters who DON’T have that.
Symmetra is currently extremely limited in what she can accomplish as a character on her own. She is very diveable, she can’t defend herself well, her cooldowns take too long, her utility is too small, and she herself cannot go toe to toe with any DPS character alone and win that battle even somewhat reliably. Every DPS character should have some other character on the DPS roster that they are at least ‘good’ at killing, or don’t struggle to kill. Without already having a nest of turrets up (which you cannot factor in to her main DPS because of their limited number, long cooldown, new long setup time and can be destroyed at any given time, so they are not reliable sources of damage.) there is no one on the Roster I’d bet would lose that fight to Symmetra as long as she didn’t just manage to sneak up on them and put an orb at their feet, which still takes two orbs for most characters, and good luck with that.
Her old ultimate as well provided a lot of utility for the team, and while I don’t hate the wall as much as I once did, it’s still an ultimate that is spent and gone whereas her old ultimates would stay indefinitely until the game was up or their use was done/they were destroyed. So even in that area she is now providing even LESS long term utility to her team because the wall, while functional for certain team battles and events, is very situational and temporary. It also can often be misplaced either through accident or just not knowing where the best place to put it would be, and then it’s effectively useless, because you only get the one chance to set it up and then it’s spent. A shield gen by comparison was guaranteed to help your team, no matter where you placed it.
Overall new Sym does have potential, but her limited range, limited time TP is the most ridiculous thing ever, and outside of seeing Pros and teams who have practiced strats and know where to go in order to use it before it dies, it’s absolutely useless for the majority of players.