Major Lag ping and dropped connections

Technical Support
1

I’ve put about 800 hours into this game and have gotten little lag spikes here and there. The past two months have been hell in terms of 300+ ping and lost connections I have done all the troubleshooting there is, even bought a new router. I live in a big city with good internet and I don’t have any issues in any other games. I am just posting in desperation at this point.

2

Hi there, I’m a volunteer/fellow player, and I don’t work at Blizzard. Please include a WinMTR if you’d like members of the community to help you troubleshoot.

WinMTR instructions (click to expand/collapse)

This data request is for players connecting to NA or OCE realms. EU players can post their data in the EU forum for troubleshooting.

Share your results in a reply:

  1. Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
  2. Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
  3. Break any links by adding a space before .com, .net, etc.

If you don’t want community help, and require staff assistance specifically, you’ll want to open a ticket.

3

I tried WinMTR and it said there was no packet loss but on Overwatch it said there was close to 30%. Is this normal?

4

The hops for Blizzard are designed to ignore some of the ping requests, which inflates the numbers for packet loss and also response time. If you post the results as mentioned above, I can point out what’s happening.

5
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
router.asus.com 0 376 376 0 0 4 1
10.151.0.1 2 361 357 7 28 246 11
68.6.14.100 2 357 352 9 28 253 16
100.120.108.12 1 365 362 8 30 245 15
68.1.1.171 2 361 357 11 33 273 27
68.105.30.130 2 357 352 12 35 259 26
ae1-br01-eqla1.as57976.net 3 320 311 14 307 4616 1403
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
No response from host 100 76 0 0 0 0 0
6

Packet loss and lag are starting on your ISP network, with 1-2% data loss, and occasional ping spikes up to 253ms. Very likely you need to forward these results to them to resolve this.

7

will do, thank you very much!