Losing Connection to Game Server on SIA/TET

Richii-2687 · July 22, 2020, 7:02pm

So I have been disconnected 4 times in two days from twice from ranked games. (RIP 100 SR)

To ping the game I used CTRL+SHIF+N and pasted the custom games server address 5.42.171.225

I was not able to perform this during the ranked games though.
Frustrating to get banned and not able to play competitive matches. Yikes.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -    0 |  930 |  930 |    0 |    0 |   11 |    4 |

|                              91.105.0.1 -    0 |  930 |  930 |    1 |    2 |   23 |   11 |

|                           195.122.0.250 -    0 |  930 |  930 |    4 |    5 |   23 |   13 |

|                          87.110.223.129 -    0 |  930 |  930 |    5 |    5 |   22 |   12 |

|                     s-b5-link.telia.net -    0 |  930 |  930 |   15 |   15 |   32 |   26 |

|                    s-bb3-link.telia.net -    0 |  930 |  930 |   36 |   36 |   55 |   40 |

|                  adm-bb3-link.telia.net -    0 |  930 |  930 |   36 |   37 |   59 |   44 |

|                  adm-b10-link.telia.net -    2 |  871 |  856 |   37 |   47 |  227 |   38 |

|   blizzard-ic-348623-adm-b2.c.telia.net -    0 |  930 |  930 |   36 |   41 |  797 |   51 |

|              ae1-br01-eqam1.as57976.net -    2 |  863 |  847 |   35 |   54 | 3063 |   44 |

|                           137.221.78.81 -    2 |  890 |  880 |   36 |   54 |  182 |   37 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  186 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

During my comp game got disconnected. This is the data from the day after

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -    0 |  226 |  226 |    0 |    0 |   11 |    0 |

|                              91.105.0.1 -    0 |  226 |  226 |    1 |    2 |   26 |    1 |

|                           195.122.0.254 -    0 |  226 |  226 |    4 |    5 |   24 |    4 |

|                     s-b5-link.telia.net -    0 |  226 |  226 |   14 |   15 |   31 |   14 |

|                    s-bb4-link.telia.net -    0 |  226 |  226 |   34 |   35 |   51 |   35 |

|                  adm-bb4-link.telia.net -    0 |  226 |  226 |   32 |   33 |   46 |   33 |

|                  adm-b10-link.telia.net -    3 |  207 |  202 |   33 |   56 |  165 |   35 |

|   blizzard-ic-348623-adm-b2.c.telia.net -    0 |  226 |  226 |   33 |   37 |   91 |   35 |

|              ae1-br02-eqam1.as57976.net -   10 |  157 |  142 |    0 |  271 | 4685 |  229 |

|         et-0-0-3-br02-eqpa4.as57976.net -    0 |  226 |  226 |   43 |  151 | 1356 |  161 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   46 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Nicole-1893 · July 24, 2020, 5:30pm

Did you capture the disconnection while running these tests? Because they look fine.

Richii-2687 · July 24, 2020, 1:01pm

Screenshot http://ibb.co/5vjQL8D

I’ve posted the measured data in the linked topic below but haven’t got a response yet.

http://us.forums.blizzard.com/en/overwatch/t/losing-connection-to-game-server-4th-time-in-2-days/529291

Richii-2687 · July 25, 2020, 4:48pm

I captured it according to the guide, restart every 5minutes and record data as the disconnect event happens - usually it lasted for about 30 to 1 minute.

And does this line look fine? 797 ping worst case scenario?

blizzard-ic-348623-adm-b2 c telia net - 0 | 930 | 930 | 36 | 41 | 797

What lines do you look specifically? packet loss? It’s hard to obtain a good average since the disconnect event does not last too long - but its long enough to ruin a game.

Nicole-1893 · July 25, 2020, 6:03pm

The Blizzard nodes are configured to ignore some pings, so we won’t be using them to measure your connection.

There’s no connection issue in your tests, so if you’re disconnecting, it might be overheating or a software conflict causing your internet adapter to stop working.

Yeah, sometimes. Some packet loss is a false flag because nodes are designed to ignore pings. Same with the worst column. Basically, I have experience reading the tests. Probably not as much as the employees do though You could always open a ticket with them to have them look over the tests, too.

Richii-2687 · July 25, 2020, 6:18pm

people from the discord server community I play are experiencing same problem with the disconnect - I haven’t installed any software, windows updates are disabled, only game updates are on.

It’s really frustrating me to get penalised - I have enough evidence to assume that it’s not the fault of my machine - especially the fact when OW disconnects, and people over discord call that they disconnected as well

Nicole-1893 · July 25, 2020, 6:32pm

What message are you seeing when you get disconnected? Also ask what they see.

Richii-2687 · July 25, 2020, 10:51pm

This one

http://ibb.co/5vjQL8D

Drakuloth · July 26, 2020, 12:34am

Richii,

Are the other people in your discord community in the same country or on the same ISP? How long have you had this issue for? (You mentioned it’s happened 4 times in 2 days, but did it start for you 2 days ago, or a bit before then?)

It’ll also help if you provide a screenshot of your netgraph while playing. (Ctrl+shift+N to bring that up). For now, I’d advise against playing game modes with penalties until we figure this out.

Vhivaxi-2429 · July 26, 2020, 4:48pm

Same problem with me. I play with Richii, and we keep getting disconected.

Richii-2687 · July 26, 2020, 4:49pm

https://ibb.co/1n8fCWs

Screenshot of the net graph attached. (after disconnect)

We just disconnected again. We have the same IPS

dynamicmink-2412 · July 28, 2020, 11:39am

Yup, I’ve been having the same exact issue for the past 1-2 weeks now. Previously no DCs, now - every day.
About 15 min ago me and another player DC’d at the same time from an open queue competitive match.

PS I’m also from the same ow community as Richii and Vhivaxi, and have the same ISP

xK0R0-2777 · July 28, 2020, 12:04pm

Same issue, same ISP , just lost 50sr Hope it gets sorted out quickly

Richii-2687 · July 28, 2020, 4:41pm

I’m going to deliver some of the tests to the ISP within this week.

Any updates on the netgraph which I provided?

By the way, our ISP in Latvia holds approximately 80% of internet users and affects nearly everyone in the Overwatch Latvia community.

Please let me know - I will get back to you Drakuloth as soon as I hear from our ISP (SIA, TET)

Caterpepi · July 28, 2020, 7:24pm

Appreciate the details so far and delivering these tests to the ISP, Richii! Checking on the SIA/TET ISP connections for Overwatch, there have been some major spikes in latency and some spikes of packet loss recently. From our calculations, we are seeing about 1 disconnections per user as well over the last few days.

I went ahead and updated the title in case we can get additional reports from other folks on the SIA/TET network.

@xK0R0, @dynamicmin, @Vhivaxi would you 3 be able to provide a WinMTR file to compare? Run the test until the problem occurs for 10 to 15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
WinMTR Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)

Richii-2687 · July 29, 2020, 8:18am

Answer from my ISP:

There are no anomalies registered on the TET Network. TET international connection does not have overload.

From experience Blizzard has had problems with the IX connection.

Our ISP is going to run more tests with specific user IP towards the blizzard servers. I will get back to you as soon as I get an answer.

p.s.
Yesterday I pinged one of the European servers and found a timeout indeed during 21:03-21:04 (28.07.2020) Local time (Riga, Latvia)

Pinging 185.60.112.157 with 32 bytes of data:
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=49ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=46ms TTL=248
Reply from 185.60.112.157: bytes=32 time=45ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=42ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=45ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=42ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=44ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=44ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=45ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=43ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=44ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=41ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=42ms TTL=248
Reply from 185.60.112.157: bytes=32 time=44ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
Reply from 185.60.112.157: bytes=32 time=40ms TTL=248
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Reply from 185.60.112.157: bytes=32 time=39ms TTL=248
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Ping statistics for 185.60.112.157:
    Packets: Sent = 1109, Received = 1102, Lost = 7 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 49ms, Average = 40ms

UPDATE

Our ISP cut Blizzards traffic via one suspicious IX (not publicly stating which one) and recommended to do more testing.

Blessie-1579 · July 29, 2020, 11:01am

I’m in the same boat with these guys. Same country, ISP and we all have simultaneous disconnects. The time it takes to reconnect is also bang on the same. Will perform the test a bit later today.

Edit: after running the test for 2 hours the connection was stable, no disconnects.

Turonel-2518 · July 29, 2020, 12:50pm

Hi, also on SIA/TET, exactly the same problem, also starting ~a week ago, different game tho - World of Warcraft.
Opened a ticket: EU73141932, didnt help much.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            87.110.144.1 -    0 | 2663 | 2663 |    0 |    3 |   15 |    4 |

|                           195.122.0.186 -    0 | 2663 | 2663 |    0 |    3 |   16 |    3 |

|                          87.110.223.129 -    0 | 2663 | 2663 |    0 |    2 |   12 |    6 |

|                     s-b5-link.telia.net -    0 | 2663 | 2663 |   10 |   12 |   24 |   13 |

|                    s-bb3-link.telia.net -    0 | 2663 | 2663 |   31 |   33 |   39 |   36 |

|                  adm-bb3-link.telia.net -    0 | 2663 | 2663 |   30 |   31 |   37 |   30 |

|                  adm-b10-link.telia.net -    2 | 2554 | 2526 |   32 |   40 |  214 |   32 |

|   blizzard-ic-348623-adm-b2.c.telia.net -    0 | 2663 | 2663 |   30 |   37 |  662 |   50 |

|              ae1-br01-eqam1.as57976.net -    3 | 2434 | 2380 |   31 |   58 | 4896 |  138 |

|                           137.221.78.79 -    5 | 2258 | 2156 |   37 |   71 |  192 |   69 |

|                          185.60.112.157 -    1 | 2567 | 2543 |   32 |   35 |   83 |   34 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Richii-2687 · July 30, 2020, 6:55am

So after our ISP made the changes between Blizzard and one of the IX I haven’t experienced any disconnects within the last 48 hours, neither guys from Overwatch Latvia community been noticing any issues therefore we cannot provide WinMTR statistics with packet losses or high latency. What about @Turonel? Any positive outcomes with WOW?

And how does it look at your side Blizzard for the last day? Still having one disconnect per user on SIA/TET? If you need information towards the faulty IX, we may arrange it via e-mail.

Maybe one day is not sufficient to judge yet, so lets keep testing and keep me please informed - I will monitor the topic on a daily basis.

P.S.
My heart still hurts disconnecting 1 second before the victory screen. (Have the evidence video)

Turonel-2518 · July 30, 2020, 8:21am

Yep yep yep, not a single hiccup yesterday, was able to have a ~6 hour uninterrupted session for the first time this week.

Thanks for the prompt action!