So I noticed recently that sometimes when I queue for a game, it sometimes stays on the loading screen forever then it tells me that “failed to connect to server”, and it happened quite often, especially last 2 days. Also on comp, I sometimes get a heavy lag, sometimes it goes away but other times it disconnects… which made lose so much SR.
Also it happened yesterday that every player was kicked out from their games?! I was in comp and that really could’ve suspended me or even ban me due to how many times I’ve been disconnected…
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
Now first be advised if you live in the Austrailia or Oceanic region, there are issues with undersea cable cuts that is causing problems for players in that region. Now otherwise if you are disconnecting or having high latency please run a WinMTR Test:
Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
Run the WinMTR.exe
Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
note When looking at the IP it will show up ingame as something like 220.127.116.11:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 18.104.22.168
Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
Click on “Copy text to clipboard”, then return to this forum thread.
Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~
If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region: