I am currently helping my girlfriend out of bronze and back to silver and hopefully back to gold as a support main.
Basically I’m encouraging a mix of DPS and healbot (moira is her main). She doesn’t care about high ranks, she just wants to play with me and our friend group.
Her biggest fault is not being aggressive enough or not being a ‘playmaker’.
I’m basically just letting her know when to go aggressive and when to chill and when to aggro with coal. If you time it right you can flank and just clap both support cheeks in one go on moira in bronze. Just ignore the ‘dps moira lol’ chirps. If it wins games it wins games. She has gone from bronze (700ish sr) to silver (1250ish) in a week.
On to your case.
Your biggest handicap right now is probably your choice of mains. Bronze players tend to focus on what is in front of them. You need to learn to take off angles and remember this is very different from flanking.
Soldier is so good right now against lazy/uncoordinated teams it’s crazy. Take off angles, make use of sneaky sight lines, rockets are so impactful on your burst damage and they are on a short cooldown too. Most of all you are self sufficient. You have your biotic field and if you position well a mini/mega should always be close by. Flank high ground visor is also just too good against unaware teams.
Practice your tracking before every session in a custom game for a little bit just to get warmed up. If you end up switching to another hero later on that’s fine because tracking aim will translate well to many other heroes.
Another thing not spoken about often enough is pressure. On heroes like Soldier you should have as little down time as possible shoot the barrier, shoot the corner they are going to be coming around, shoot the spawn entrance…
You need to make them feel pressured. The more pressured they are, the more likely they are to make a mistake or use key cooldown you would normally want to bait out. If a Rein is walking forwards then shoot the barrier non stop. don’t wait for something to happen. You can also apply pressure from multiple high ground angles easily with his sprint.
Maybe I’m pushing soldier a little too much here but he is just such an easy character to pick up and be impactful with without too much effort.
This coming from a sad Hanzo main btw… Even though I don’t play him as often any more.