Iran - Can't join any games after latest update

Technical Support
25

I have the same exact problem and i’ve already made a topic about it.

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  507 |  507 |    0 |    0 |    7 |    0 |
|                             10.243.1.45 -   16 |  304 |  257 |    2 |  172 | 4352 |   44 |
|                            10.22.26.206 -   15 |  315 |  268 |    0 |  157 | 3005 |  134 |
|                           10.21.251.118 -   11 |  337 |  300 |    0 |  293 | 3954 |   83 |
|                            10.72.72.117 -   13 |  332 |  292 |    0 |  297 | 3284 |  286 |
|                           10.243.34.146 -   16 |  313 |  266 |    0 |  154 | 4045 |  140 |
|                             10.201.60.1 -   18 |  290 |  238 |    0 |  164 | 3909 |   26 |
|                             10.21.21.10 -   12 |  336 |  298 |    0 |  193 | 3912 |   47 |
|                             10.21.21.10 -   21 |  273 |  216 |    0 |  156 | 3050 |   51 |
|           pr01.eqfr5.blizzardonline.net -   15 |  310 |  264 |    0 |  191 | 3904 |  125 |
|              ae1-br01-eqfr5.as57976.net -    7 |  393 |  368 |    1 |  218 | 4085 |  347 |
|         et-0-0-2-br01-eqpa4.as57976.net -   17 |  299 |  249 |    1 |  217 | 3077 |  138 |
|              be1-pe01-eqpa4.as57976.net -   22 |  270 |  212 |    1 |  159 | 3050 |   58 |
|                           10.243.34.146 -   13 |  318 |  277 |    0 |  269 | 4270 |    2 |
|                          185.60.114.159 -    0 |  507 |  507 |    1 |  129 |  641 |  147 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~~
26

Same here

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  776 |  776 |    0 |    0 |    5 |    0 |
|                             100.120.0.1 -   85 |  174 |   27 |    1 |  726 | 4027 |   17 |
|                             172.19.16.1 -   83 |  179 |   31 |    1 |  564 | 3870 |   27 |
|                           172.19.17.209 -   66 |  208 |   72 |    1 |  683 | 4144 |   32 |
|                            172.19.17.17 -   78 |  187 |   43 |    1 |  450 | 4004 |   20 |
|                             172.19.17.2 -   90 |  169 |   17 |   18 |   64 |  652 |  652 |
|                           10.201.177.65 -   79 |  183 |   39 |    1 |  612 | 4025 |   20 |
|                            10.21.212.10 -   77 |  189 |   44 |    3 |  344 | 4037 |   21 |
|                             10.21.21.10 -   75 |  190 |   48 |    1 |  698 | 4177 |  596 |
|           pr01.eqfr5.blizzardonline.net -   74 |  195 |   52 |    2 |  256 | 4119 |   23 |
|              ae1-br01-eqfr5.as57976.net -   80 |  182 |   37 |    1 |  682 | 4052 |  525 |
|         et-0-0-2-br01-eqam1.as57976.net -   63 |  216 |   80 |    0 |  514 | 4106 |    4 |
|           pr01.eqfr5.blizzardonline.net -   69 |  203 |   64 |    0 |  544 | 4026 |   80 |
|                           10.201.177.65 -   49 |  248 |  127 |    0 |  929 | 4071 | 2082 |
|                             172.19.17.2 -   73 |  193 |   53 |    1 |  867 | 4119 |  606 |
|                            172.19.17.17 -   52 |  239 |  116 |    1 |  997 | 4170 |   19 |
|           pr01.eqfr5.blizzardonline.net -   68 |  203 |   65 |    1 |  919 | 4125 |   88 |
|                             172.19.16.1 -   58 |  226 |   95 |    0 |  806 | 4146 |  529 |
|                            10.21.212.10 -   64 |  210 |   77 |    0 |  943 | 4150 |  176 |
|                             172.19.17.2 -   71 |  198 |   58 |    0 |  640 | 4037 |   21 |
|                             172.19.16.1 -   65 |  209 |   75 |    0 |  809 | 4139 |   21 |
|                             100.120.0.1 -   64 |  214 |   78 |    0 |  711 | 4103 |   33 |
|         et-0-0-2-br01-eqam1.as57976.net -   66 |  207 |   72 |    0 |  893 | 4200 |   22 |
|                           172.19.17.209 -   60 |  223 |   90 |    0 |  771 | 4118 |  110 |
|                           172.19.17.209 -   60 |  219 |   88 |    0 |  861 | 4040 |   30 |
|           pr01.eqfr5.blizzardonline.net -   65 |  209 |   75 |    0 |  932 | 4059 |   23 |
|              ae1-br01-eqfr5.as57976.net -   66 |  208 |   71 |    0 |  775 | 4145 |  462 |
|                           172.19.17.209 -   66 |  210 |   73 |    0 |  681 | 4138 |   11 |
|         et-0-0-2-br01-eqam1.as57976.net -   62 |  215 |   82 |    0 |  822 | 4090 |  905 |
|                           172.19.17.209 -   68 |  201 |   66 |    0 | 1027 | 4168 |  933 |
|________________________________________________|______|______|______|______|______|______|~~~~
27

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
B68969 - 0 114 114 1 2 6 2
No response from host - 100 22 0 0 0 0 0
10.177.107.65 - 0 114 114 42 75 112 62
10.177.99.67 - 0 114 114 42 52 68 53
No response from host - 100 22 0 0 0 0 0
10.177.99.113 - 0 114 114 48 82 122 101
No response from host - 100 22 0 0 0 0 0
10.137.99.30 - 0 114 114 45 53 71 48
10.137.108.2 - 0 114 114 47 57 92 52
10.137.108.130 - 0 114 114 44 53 72 53
10.21.249.226 - 0 114 114 39 46 68 43
10.21.21.10 - 0 114 114 51 64 84 55
10.21.21.10 - 0 114 114 53 64 80 57
pr01.eqfr5.blizzardonline.net - 32 50 34 131 142 183 147
ae1-br01-eqfr5.as57976.net - 0 112 112 133 312 1279 1216
et-0-0-2-br01-eqam1.as57976.net - 0 114 114 135 156 287 135
et-0-0-31-pe02-eqam1.as57976.net - 0 114 114 133 146 176 133
137.221.66.47 - 0 114 114 134 144 175 145
185.60.112.157 - 0 114 114 131 142 170 136
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

28

Players in Iran,

Has anyone been able to try a different connection, like a mobile hotspot, to see if this will allow you to connect?

You may want to start reaching out to your internet providers as well to see if they can investigate this from their end. The more reports they get the better, so they can determine if it’s widespread or only affecting a certain number of their customers.

29

I think it happens to any kind of connection. I personally play with a 4G internet and have problem connecting and my friends play with other internets and still have issues.
Also this doesnt happen to console players and is only happening on PC. Also we never had such problem and it started to happen after the anniversary patch.

30

Thus far almost every test we have on this thread so far appears to have massive packet loss issues either at the router itself or between the router and ISP. There may be some kind of problem with the router you have been issued or the infrastructure near your house. Can the rest of you who are having issues please ensure you are running winMTRs for 5-10 minutes and posting the results? We need more tests to see if we can identify a common theme for the problem.

I’d also like to see if you can connect to another region. Before clicking “Play” on battle.net, change the “Region” drop down to another region. Are you able to connect to any other game regions aside of your normal region? (I assume you normally play in EU?)

31

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| homerouter .cpe - 0 | 447 | 447 | 0 | 0 | 1 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| 10.195.106.129 - 0 | 447 | 447 | 16 | 57 | 197 | 37 |

| 10.195.97.84 - 0 | 447 | 447 | 16 | 30 | 144 | 37 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| 10.195.97.113 - 0 | 447 | 447 | 14 | 50 | 91 | 33 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| 10.185.99.142 - 0 | 447 | 447 | 14 | 31 | 142 | 36 |

| 10.185.98.1 - 0 | 447 | 447 | 13 | 31 | 138 | 31 |

| 10.185.98.6 - 0 | 447 | 447 | 15 | 29 | 148 | 31 |

| 10.21.251.114 - 0 | 447 | 447 | 14 | 30 | 152 | 22 |

| 10.21.41.12 - 0 | 447 | 447 | 26 | 41 | 151 | 48 |

| 10.21.41.12 - 0 | 447 | 447 | 22 | 36 | 139 | 50 |

| pr01.eqfr5.blizzardonline .net - 0 | 447 | 447 | 100 | 116 | 235 | 115 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-2-br01-eqam1.as57976 .net - 0 | 447 | 447 | 102 | 126 | 281 | 142 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 90 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

i also tried the other regions and they worked fine.just played some matches and none of them got stuck in loading today. im so confused that if its fixed now or i just didnt get stuck by luck since it happens sometimes not always

32

do you have any news ? because i have to play 5 match with -75 xp !

pleas fix that problem …

thanks

33

Does it help that I point it out i’ve seen this problem sometime before this. I’m having this problem now in game after the update but i had it in the Test servers ever since the workshop got there… At the time which i had the problem in Test Servers I never had issues in the normal server. It just became a problem in the stable server after the last update which added the workshop and the event.

34

I had it on Test Servers after the workshop patch there. And Its not just happening on one connection or one router. i tried other networks and different systems and it randomly happens. Its not happening 100% of the time on any system i tried. its only on some of the matches. But that makes the game stressful enough… i don’t know if i’m going to run into the problem next match… am i going to lose endorsement points? and i’m afraid to play comp and get punished as a deserter…

35

Played some games today.No getting stuck in loading. Is it me or it just got magically fixed?

36

OMG that problem is fixed ! i can play now

37

can we get the confirmation on that? i heared its fixed 2 , but i cant afford to test it cuz next ban is huge for me!

38

We didn’t change anything on our end. Judging from the earlier winMTRs it looked like there was a problem in your area, but it may be resolved now. If the problem comes back, please provide this information.

1 Like
39

I risked it all and qued for game and to my surprise it’s been working! i’ve played 2 games with no problem at all. seems like it’s fixed, at least on my side. will post again if the problem occurs again

40

Yes it got fixed for me a few days ago and i forgot to inform you guys here. You said that “there was a problem in your area” and not on your end. I always thought why did it happen at the exact time of the anniversary update? Guess it was just a coincidence. (Or not!)

42

yeah the problem was resolved for a fewdays but now with the new update it came back again >:(((( idk every update …

43

Hey all,

If there is a resurgence of the issue we’ll need tests again, though last time it was fixed without our intervention. Let’s check to see if it’s the same thing using the steps from my previous post. We need tests longer than the one that was just posted.

44

It’s not like you can’t join any game … it’s kind of lucky sometimes it joins the game perfectly with no problem like 40% of the times but 60% of the time it gets stuck in loading screen ( Custom games are Okay for some reason they have no problem for me ) but training range - quick play - competitive - arcades are like that . i’m gonna post my tests too . i just thought to give you guys better explanation , i tested America region it doesn’t seem to have a problem for me . everything is normal there .

45

Yes it came back again. You can’t tell me that this is because of the region when this happens after every update from Blizzard.