Blame the smurfs. They did this.
1 Like
I’ll keep this under consideration. This is a temporary solution for me to see if this continues working in the coming week. If doesn’t work, then I’m only out $2 and can still remove the # from my account (the company says you are guaranteed the same # for 30 days without paying extra). If it does work, I’ll consider subscribing for $4/month. Without this, I’ve effectively lost access to my account anyhow so the risk is minimal for me.
3 Likes
I have the exact same problem, I have a postpaid phonenumber which recently got transferred to my company. Before it was at a provider that mostly has prepaid numbers. It is like they only check the first digits and then check it against “originally bought at provider X/Y”.
Blizzard still claims not to be able to help me out with this because “it is a prepaid number”, which it is not. My ticket got “answered” with a copy-paste from the FAQ.
Like my boss would input a few hundred bucks each month on my account to spend the 1000GB limit that I have.
It is beyond… whatever. How many players will be affected by this? It is almost like people now need to scam/trick the system with fake phonenumbers to make it work.
“if not AT&T/Verizon, then block”
4 Likes
Not because of the Smurfs, but because of their small brains.
Thank you for sharing your concerns as I understand completely the frusterstion and confusion behind this. I’m sorry you have to go through this too. There are so many like yourself with this same issue and you help by bringing to light problems like this.
I’m truly hoping that if posts like these get enough traction, they may be able to do something about it for the game so that more people can play OW2.
3 Likes
sadly support can only do so much. i tried myself and was dissatisfied with my answers because it did nothing to help my situation.
i find it funny that a lot of people say we are the “minority” yet have no proof on it despite facts saying otherwise.
3 Likes
I am hoping they at least pass the feedback along to devs then.
1 Like
The solution
2 Likes
I wasn’t expecting that ending 
I need anyone who may have similar issues to please refer back to this particular comment.
Ahh, I don’t think I noticed this person’s comment in the section. I’ll tell you what I saw.
I have seen a person already contact support with a ticket, along with many others, and all have said the same thing, that they can only pass on the information as there is nothing they can do. I went to get a ticket but the bar was endlessly loading so I gave in and found out they cannot help with pre paids and VOIP numbers. Also, they said to post on the forums so that devs can see this. That is what forums are meant for, causing awarness on concerns most use it for trolling though sadly.
I’ll find the pics.
Okay, so the pic for someone contacting support I can’t find as it is waaay deep somewhere on a thread and I can’t find the posts from this MVP Nicole in tech support who posted on one of the threads who wrote to post threads for awarness too. She also posted about not being able to do anything about pre paid phones at this time iirc.
Nevermind, found some
2 Likes
It was this person TinyDancer.
https://media.discordapp.net/attachments/953305685339291658/1024490088056500284/unknown.png
2 Likes
Thank you so much!!! I remembered the hammond icon but forgot the name! Much appreciated 
2 Likes
Imagine introducing F2P and making number of potencial players less than it was before LOL
8 Likes
THEY ARE TAKING MONEY UNDER FALSE PRETENSE.
Im not going to play due to phone number.
They sell you a $40 game pack— then ya buy some lootboxes to get some skins before the new game.
Now all of sudden the purchase isnt good enough and we need to sacrafice personal data?
As far as im concerned— They took my money under a false pretense.
You cant sell something-- and then months later announce its not useable unless something more is given. Its theft- plain and simple.
Its wasnt disclosed to anyone who bought the watchpoint pack and it wasnt required for beta test.
Its absolute trash.
And they say its to control toxic players and cheaters?
- Cheaters will get a fake number. It controls nothing as far as that goes.
- How does it stop a toxic player??? Are they calling their moms?!?!?
This is total garbage to collect and sell personal data and profit off its players on the back end under the guise of customer satisfaction.
Im looking into small claims court to get my money back. Maybe theres even a class action if enough people feel the same and spent money on watchpoint pack or lootboxes since then.
5 Likes
This is not just a Watchpoint pack issue.
It was announced years ago that OW1 skins will be carried over to OW2.
Some users like myself had purchased skins for OW2.
4 Likes
Agreed and doing this all especially when it was a week before launch? I personally can’t grasp this. I think someone pointed on for watchpack owners you need a number but it was in small words AND they didn’t specify which type of number. They can’t just assume we know what they mean? Regardless they should be issuing refunds because this is not a small thing.
I wish you luck into doing so as this is really not right on their end.
3 Likes
Even when they first announced the Pack and preorder they said nothing about requiring postpaid phones to do. I am one who paid for it and and barred access because I have Metro by TMobile. Yet what I dont get is that some prepaid providers are getting access while others aren’t?
4 Likes
I have Metro myself and i am locked out. i think i read many times that those who did manage to input pre paid and VOIP numbers had done so many, many years ago and that those trying now just simply cant. i wonder if on day of launch those people will be booted for having pre paids because they will know or do a check? if that happens all chaos will break loose since many already signed in have pre paids.
2 Likes
I find this very alarming! This should not be the case at all. First off you guys mention nothing in the beginning about prepaid phones when you first release the watchpoint pack. If that was the case you would had made it necessary to add a postpaid number when you offered the pack like you are now. All you said was buying the watchpoint pack will give you in game content for OW1 and OW2 as well as give you instant access to the second beta.
Second, this is an extreme alienation of your playerbase. What is the point of excluding Prepaid phones users? A lot of us acquire prepaid phone because its more fiscal responsible or it fits our preference of cell service. Some have various reason why they can’t get a cell phone service. (i.e. youngers kids, neurodivergent individuals, etc.) When did having a prepaid phone become synonomous to being a cheater or smurf? Why does it matter if I can a contract phone. This alienates a good part of players. Even more so your ‘prepaid’ phone doesnt restrict all prepaid carriers. Even some phone that are post paid you are considering prepaid carriers. This is extremely ridiculous.
You have numerous of your competitors, Valve, Hi-Rez, Riot, EA, Nintendo, Sony, Microsoft, who use SMS protect, but don’t forgo individuals with prepaid phones. I like many others with this issues are veteran players, invested money into the game, pre-ordered the watch point back for beta access, and want to play the game.
There has to be a better decision or method than alienating millions of players because the don’t want/can’t have a contract phone.
7 Likes