And there were a lot of cases when blizzard said something,it wasnt taken out of context or misunderstood BUT were flat out wrong?
Christ sake one of them said that D.vas job is to protect Junkrat tires.
Or when one of them went into detail how they dont think powercreep exists when it actually does and there are lots of proof of that even with the latest changes. (Moira, a support almost instakilling on close range with the orb is totally not damage creep btw, neither bringing up Genji to Echo’s level)
Calling those mistakes and misconceptions out in a civil matter is not a bad thing. The problem is that they are hiding from it. They say something, gets feedback which they dont agree with,they stop responding because of it and player get angry because of the one sided conversation.
Do you honestly think that the forums are just hating for the sake of it? No, it was a long process to get to this point and blizzard is responsible for it.
I would bet that there are way more well written, forum posts around here about the state of a hero or how the game is heading in the wrong direction.
All of them are unnoticed and there is no reply to them whatsoever, dosnt matter how well written or civilized it is.
Just an example:
It dosnt matter if you agree with the post content or not, you cannot deny the effort that went into that post alone and how well it was received overall from the forums they are so afraid of.
There are lot of threads like that,just a few more example:
Sure, there are posts in these threads where someone is just plain toxic or disagree, there is no 100% consensus on anything and never will be…but a post with 2k likes, come on. What post deserves attention if not that?
We get that they dont want to reply to an angry 12 year old ranting about something, but when a post like that gets to a magnitude it did, the very least the devs should do is provide their own take on the topic, OR invite players like him/her that to said discord server to have discussions on certain things in a contained environment. I genuinely believe that the linked Mercy thread owner should be able to talk to Jeff in that discord and could get results.
And for the record about the Mercy disaster. Maybe, just maybe if they would have actually listened to the Mercy players during the rework period and would actually communicated the situation well, then they would have realized that the rework was and IS a failure. I dont want to go into details on how Mercy should have been reverted and modified in another way, because the GENERAL consensus is already out there even if not 100%. (short story: mass res+line of sight+casting time then go from there).
If the situation would have been handled well, then it would not come back to haunt them even after 2 years.
You literally cannot blame the Mercy players for bringing up the topic and being angry about it, because it is a huge thorn in their side that will be never removed.
For the same reason you cannot blame the Tank players being angry either, it dosnt matter how well written posts they are making about why they dont like the current state of tanking, or why they feel like certain heroes are the only choice, they are being ignored and the worst part is that blizzard is systematicly ignores that feedback and goes into a different direction (usually in a way that helps the DPS). Can you really blame them that after a while they are just simply angry and fight with the only enemy they can,other players. Same can be said about DPS dont get me wrong,i mean the whole role were out of meta for a long time. I dont blame them for wanting some highlight. The problem i have with is when the demands are suffocating other roles, and heroes within the same role. For example supports should be able to fight back against flankers,tanks should have more durability outside of shields and sustained DPS should be a viable option over burst.