Soldier 76 was gay from the start. But they didn’t want to introduce him and say he was gay, because then people would just view him as “the gay character”, and sexuality is not a major defining character trait for the majority of the cast. The only character in the game who is defined by their relationship is Widowmaker, and that’s because she’s, well… A self-made widow maker.
The problem is, there wasn’t any better way to do it.
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Option 1: Reveal Jack is gay when he was introduced - He is “the gay one” instead of “Jack Morrison.”
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Option 2: Never reveal his sexuality - He remains gay, but no one knows. What’s the point of writing something that no one will ever read?
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Option 3: Make a story centered around it - Jack is gay becoming a story would be a waste of a story. The way it was handled was at least as a background detail.
I think that it was handled poorly, but there really isn’t a better way to handle it. Jack’s sexuality will does not appear be relevant in the story going forward, he hasn’t been in a relationship in ages, and his reveal was of him looking at pictures of a boyfriend he had ~30 years ago. It felt like the reveal was sort of forced into the story, through him looking at an ancient photograph he keeps on his person, but there wouldn’t have been a better way to do it that wouldn’t be either more forced, or destructive to his character. At the very least, with the reveal we got, Jack Morrison is still Jack Morrison, and he hasn’t compromised his character.
But a normal life was never the reward for people like us.
He sacrificed love for his job and duty, and lived with that sacrifice for 30 years. They didn’t write in a romantic subplot in the present like you see in 90% of Hollywood movies, he remains that solitary soldier that sacrificed having a family, and is living with that consequence. And the fact that they gave him the reveal while keeping that core character integrity in tact is good.
TLDR: I don’t like how it was done, but you couldn’t have done it better without damaging his character or introduction.