I advise anyone who uses this software to NOT update the software onto version 5.19.0.0. If it already updated, downgrade it or uninstall it completely before playing again.
New features rolled out in this update which most likely cause the flags for the anti cheat. Many people have it installed through the micrsoft store which updates it automatically.
Anyone who already got banned as of today (11.06.2023) or possibly yesterday, you can add me on discord (Fennek#0021) or directly join the discord server
(Code: 1. 8NBRzamGp3). We are a few already and gathering all the information we can to make sure to help anyone out who got wrongfully banned.
16 Likes
I have no idea what that even is, but if these bans are false, it’s best to tweet at Blizzard CS to give them a heads up.
3 Likes
Software for hyperx hardware. You can configure RGB settings and many other things, equalizer for headsets and so on.
4 Likes
if its true then maybe peope who got that false positive will be unbanned later. hopefully it works out for everyone if true
if actually cheating then yea cant help you lol
4 Likes
People get wrongfully banned everyday, people got wrongfully banned not that long ago by some problem with the anticheat and yet Blizzard did absolutely nothing to make it right.
Once you are banned in this game, YOU ARE BANNED and you are NEVER getting unbanned. So do not risk it thinking if you get banned Blizzard will unban you, just uninstall the program.
1 Like
i dont know about that. a lot of influencers have been unbanned before and i think i seen threads here people getting their accounts back
dont know how true that is since… yea im not them
1 Like
People already got unbanned, i saw threads about it. Many people spend money and invested a lot of time into their accounts, and im only trying my best to make a good case and help anyone out who got banned.
1 Like
Yea this program has gotten people banned PUBG a year ago too it seems from reading Reddit posts. Hopefully Blizzard fixes this for the players affected as soon as posible
I’ve literally never seen a single non-influencer get unbanned for cheating.
Then you haven’t been around the forum much lately. There was a ban wave not too long ago regarding the Sigma bug. Most people got unbanned for not using it intentionally. There have also been some unban threads around for other reasons. I can’t remember what their name was, but they made a thread about being banned. And they came back a few days later saying that they were unbanned.
1 Like
Were they banned for cheating?
Their e-mail said so, yes.
1 Like
Hmm. There could be some exceptions I guess when it is caused by them, but this isn’t necessarily their fault and so chances are they will do nothing about it. I’ve had a lot of friends false-banned for third party softwares and every single time Blizzard just replies with “You are banned, this case is now closed”.
Yeah, its an automated reply. In these cases you gotta stick to it and keep going. Honestly, with the amount of people getting banned and the responses that im getting im 100% sure it is hyperx ngenuity. Some people got banned on the 10.06 because their update rolled out earlier (America for example got the update on the 10.06, europe 11.06).
The reaction of the community is a bit sad to see, obviously everyone wants cheaters to stay banned. But an automated update to a software, that you have used for months without any issues, can happen to anyone. Especially because its official software for your new hardware. I used it to tune my equalizer and use the features that the headset delivers, but also to update drivers.
Suddenly an automatic update rolls out and everyone who uses it gets banned, there was no way to expect this.
2 Likes
Many subreddit are going dark, so I’m just pushing this comment in a form of upvote. I got banned today because of an automatic update of HyperX Ngenuity on the MS Store
2 Likes
For what it’s worth, I, a totally random stranger, 100% believe you. From my own experiences with Blizzard’s customer service… good luck.
1 Like
But how would you know? Non influencers arent going on social media talking about being unbanned. They just get unbanned and then continue playing.
Also I have seen people on the forums mentioned they’ve been unbanned before. But it’s very rare.
Everyone who got banned for this can’t expect others to believe it, because most cheaters claim they dont cheat obviously. Noone admits it.
And many claimed that there are no false bans, and got banned today. There are more and more people joining the discord we created. All of them have this installed with the same software version that rolled out within the past 2 days and got banned soon after .
A way to find out for sure is to install HyperX NGENUITY, make sure its updated to the june version, and find out yourself 
3 Likes
My comment wasnt about believing people who claim they’re innocent. The person I replied to said “the only people i ever see get unbanned are influencers” - but my point that non-influencers aren’t visible in the public eye. They dont go on the forums talking about how they got unbanned, they just go back to playing the game. They’re not streaming and nobody really cares about who they are.
It’s just a visibility thing.
1 Like
Thank you for the heads up and warning. I have been using HyperX NGENUITY for the last nine months and never had an issue. I haven’t played Overwatch in the last few days, but now I think I will stay off to be safe until this gets resolved. I quite value my account and definitely do not want to have to deal with CS in case I were to be caught up in a false software ban. I don’t know when it last updated, so if it is safe to play with or not (I played a few days ago without issue), but my version is currently 5.18.1.0
Always the accessories like RGB that goes unnoticed in these things because it’s so inconsequential and invisible to developers to worry about.
Until it isn’t.
Hope you guys submit your findings to the bug forum as well. Maybe even Tech Support. A problem this severe needs to be noticed by Blizzard and they need to act on it. NOW.
1 Like