High ping in South America servers

Technical Support
1

I usually get 35ms to SAE1 and lately I’ve been getting >150ms every other match.

I’ve talked to other players and they report the same.

Additionally, there is some discussion going on about SAA1 and SAC1 (Argentina/Chile) servers being decommissioned, is that true?

Latency / Server
143ms - 54.232.254.229
151ms - 18.229.123.112
33ms - 54.94.248.117
32ms - 18.228.212.167

2

For Blizzard to investigate the ping issue you’re experiencing they would need you to post a WinMTR. Otherwise they can see your latency, but not where the increase in latency appears along the route. That’s not enough information for them to fix anything.

https://battle.net/support/en/article/27780

3

Thanks, I’ve opened a support request and added the WinMTR data.

4

If you speak Spanish or Portuguese, also be sure to check any updates in the Latin American forums as support agents may have updates there:

Latin America - Spanish forums

Latin America - Portuguese forums

5

CRIES IN SPANISH…no more Mccree for me…junk, hanzo here I come!