GUIDE: Overwatch Twitch Rewards Troubleshooting and FAQ - BASTET Spray Rewards Updated

General Discussion
6

I do not received any Token even I watched the league game via Twitch. I checked both of Overwatch and Twitch account and they 're perfectly connected. I can’t sure what is problem. Please check it and notice me how to get back my League Token.

I’ve already review all guide you wrote.

7

When you watched on Twitch, did the notifications indicate that you received a drop?

8

Nope. No messages were shown when I watched League

9

Then there is something wrong with your linked profile, on the Overwatch League twitch page, verify your Battlenet account is listed correctly. If you recently changed your BattleTag, this can cause a problem so you may need to unlink and relink if that is the case. Otherwise at this point if you are not receiving notifications from Twitch, you will need to contact their support team for assistance.

10

I cheered 200 tokens for Seoul Dynasty a few days ago (used correct method) and the team emote is still locked according to twitch and the event blog on twitch says to contact you for help.

11

Twitch emotes are not rewards in-game so only this can be handled by Twitch’s support. Blizzard can’t look up progress on bits spent since that is Twitch’s exclusive feature.

12

But as I said twitch support on the official twitch blog on this promotion said to contact blizzard support for the missing item.

13

Hi guys, I had the problem of not getting tokens after watching the games and it was very frustrating. If you turn off ad blocker while you watch this may fix the issue

14

Thank you for the tip. Out of curiosity which ad blocker were you using?

15

A few updates, added recommended browsers, browser tips, and a few questions to the F.A.Q.

16

hey! I’ve been watching the league streams for a while, but haven’t gotten any tokens in game. Weird thing is I’ve gotten an email saying that I have 100 or more tokens to use, yet they don’t show up. Is there something I’m doing wrong?

17

That e-mail is a false alarm from a previous promotion. (Known issue.) I need a little more details such as which platform you are watching on and what steps in my guide you have checked for. (Verified notifications in Twitch, etc).

18

thanks for letting me know! I’m on PC, and been mostly watching on the league website. I’m positive that I was logged in while watching, and when I checked, the website was not muted. I did have notifications blocked, but I fixed that while reading your post. I’m in Canada, and answered correctly on the math test.
I even double checked my battletag haha
Thanks for responding so quickly!

19

Alright since you did have to check to make sure notifications are unblocked now, lets see if that makes a difference when OWL returns next week. If it is not try switching from OverwatchLeague.com to Twitch. Of course any more feedback is helpful as it can be forwarded on.

20

Thanks for your help! I will let you know if it works out :^)

21

I was wondering if I’m able to switch my battlenet account to redeem the Widowmaker skin and earn tokens on my alt? I’ve already redeemed the other unlocked skins on my main account, and I’m not sure if those will switch over to my alt or disappear or stay. Any information is appreciated. Thanks!

22

Usually rewards like this are paid out once when you click the “Redeem” button. So there is no way to transfer skins once claimed.

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23

Hello again! I am here to say that I’m getting tokens now, thanks so much for the help! Really appreciate it!

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I have a new update. Thanks to fellow MVP Narull, we believe there may be an issue with any user on Windows 7 computers not earning tokens regardless of web browser used. We also confirmed that Internet Explorer won’t even play Twitch so avoid any attempt to use that web browser.

Finally if you are still not earning tokens, Please post details about how you are watching the Overwatch League stream be sure to include:

  • Your hardware platform (Personal Computer, Mac, Xbox One, PlayStation 4, Android Device, Apple Device, etc.)
  • Your platform’s Operating System or firmware version (Windows 7, Windows 8.1, Windows 10, MacOS 10.13 High Sierra, Xbox One version 10.0.16299.5101, PlayStation 4 version 5.53, Android Oreo 8.1, iOS 11, etc.)
  • Your App or Web Browser and current version (Twitch App on Android, Google Chrome 65.0.3325.181, etc)
  • Your Country of Residence (USA, Canada, Great Britain, Etc.)
25

Hello everyone, I am personally aware of an issue with Twitch viewers not receiving OWL Token Drops for the current match (4/14 Los Angeles Gladiators vs. Los Angeles Valiant). I believe this is a widespread issue and will likely be fixed soon, hang tight for now.

Update, BlizzardCS has reported this is being worked on:

UPDATE! As of 8:35 PM, it appears OWL Token drops have started to work again.

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